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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
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| Status Menu |
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Table |
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Message | Description | Possible Explanation and Action |
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IP address released | The phone has been | The phone remains idle until it is power |
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| configured to release its IP | cycled or you reset the DHCP address. See the |
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| address. | “Network Configuration Menu Options” |
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| section on page |
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Load Auth Failed | The phone could not load a | The configuration file that the phone received |
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| configuration file. | from the server identified in this message is |
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| corrupt. Make sure that a good version of the |
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| configuration file exists on that server. |
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Load Auth Failed | A signed phone load file has | Make sure that the phone load file that the |
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| been modified or renamed. | phone is downloading has not been altered or |
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| renamed. |
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Load ID incorrect | Load ID of the software file is | Check the load ID assigned to the phone (from |
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| of the wrong type. | Cisco Unified CallManager, choose Device > |
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| Phone). Verify that the load ID is entered |
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| correctly. |
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Load rejected HC | The application that was | Occurs if you were attempting to install a |
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| downloaded is not compatible | version of software on this phone that did not |
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| with the phone’s hardware. | support hardware changes on this newer |
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| phone. |
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| Check the load ID assigned to the phone (from |
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| Cisco Unified CallManager, choose Device > |
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| Phone). |
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| phone. See the “Firmware Versions Screen” |
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| section on page |
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| setting. |
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No CTL installed | A certificate trust list (CTL) | Occurs if security is not configured or, if |
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| file is not installed in the | security is configured, because the CTL file |
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| phone. | does not exist on the TFTP server. |
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| For more information, refer to |
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| Cisco Unified CallManager Security Guide. |
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| Cisco Unified IP Phone 7940G/7960G Administration Guide for Cisco Unified CallManager 4.2(3) |
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