Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Status Menu

Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued)

Message

Description

Possible Explanation and Action

 

 

 

Error update locale

One or more localization files

Check that the following files are located

 

could not be found in the

within subdirectories in the TFTPPath

 

TFTPPath directory or were

directory:

 

not valid. The locale was not

Located in subdirectory with same name

 

changed.

 

as network locale:

 

 

 

 

tones.xml

 

 

Located in subdirectory with same name

 

 

as user locale:

 

 

glyphs.xml

 

 

dictionary.xml

 

 

kate.xml

 

 

dictionary.xml

 

 

 

File auth error

An error occurred when the

The file is corrupted. If the file is a phone

 

phone tried to validate the

configuration file, delete the phone from

 

signature of a signed file. This

the Cisco Unified CallManager database

 

message includes the name of

using Cisco Unified CallManager

 

the file that failed.

Administration. Then add the phone back

 

 

to the Cisco Unified CallManager

 

 

database using Cisco Unified

 

 

CallManager Administration.

 

 

There is a problem with the CTL file and

 

 

the key for the server from which files are

 

 

obtained is bad. In this case, run the CTL

 

 

client and update the CTL file, making

 

 

sure that the proper TFTP servers are

 

 

included in this file.

 

 

 

File not found

The phone cannot locate on the

Make sure that the phone load file is on the

 

TFTP server the phone load

TFTP server and that the entry in the

 

file that is specified in the

configuration file is correct.

 

phone configuration file.

 

 

 

 

 

 

 

Cisco Unified IP Phone 7940G/7960G Administration Guide for Cisco Unified CallManager 4.2(3)

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Cisco Systems OL-8555-02 manual Message Description Possible Explanation and Action