Cisco Systems OL-8555-02 manual Message Description Possible Explanation and Action

Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Status Menu

Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued)

Message	Description	Possible Explanation and Action
Error update locale	One or more localization files	Check that the following files are located
	could not be found in the	within subdirectories in the TFTPPath
	TFTPPath directory or were	directory:
	not valid. The locale was not	• Located in subdirectory with same name
	changed.
		as network locale:
		–	tones.xml
		• Located in subdirectory with same name
		as user locale:
		–	glyphs.xml
		–	dictionary.xml
		–	kate.xml
		–	dictionary.xml
File auth error	An error occurred when the	• The file is corrupted. If the file is a phone
	phone tried to validate the	configuration file, delete the phone from
	signature of a signed file. This	the Cisco Unified CallManager database
	message includes the name of	using Cisco Unified CallManager
	the file that failed.	Administration. Then add the phone back
		to the Cisco Unified CallManager
		database using Cisco Unified
		CallManager Administration.
		• There is a problem with the CTL file and
		the key for the server from which files are
		obtained is bad. In this case, run the CTL
		client and update the CTL file, making
		sure that the proper TFTP servers are
		included in this file.
File not found	The phone cannot locate on the	Make sure that the phone load file is on the
	TFTP server the phone load	TFTP server and that the entry in the
	file that is specified in the	configuration file is correct.
	phone configuration file.

	Cisco Unified IP Phone 7940G/7960G Administration Guide for Cisco Unified CallManager 4.2(3)
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