Control panel message | Description | Recommended action | |
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Both external and internal serial ports are | 1. | Remove any serial port expansion | |
| assigned to COM2. |
| cards. |
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| 2. | Clear CMOS. (See Appendix B, |
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| Password security and resetting CMOS |
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| on page 200.) |
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| 3. | Reconfigure card resources and/or run |
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| Computer Setup or Windows utilities. |
Both external and internal serial ports are | |
| assigned to same IRQ. |
1.Remove any serial port expansion cards.
2.Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 200.)
3.Reconfigure card resources and/or run Computer Setup or Windows utilities.
Hard drive is about to fail. (Some hard | |
Failure | drives have a hard drive firmware patch that |
| will fix an erroneous error message.) |
1.Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS
2.Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.)
3.Back up contents and replace hard drive.
One or more SATA devices are improperly | |
| attached. For optimal performance, the |
| SATA 0 and SATA 1 connectors must be |
| used before SATA 2 and SATA 3. |
Ensure SATA connectors are used in ascending order. For one device, use SATA
0.For two devices, use SATA 0 and SATA
1.For three devices, use SATA 0, SATA 1, and SATA 2.
Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.
Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options >
SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter
Computer Setup and select Security >
Drivelock Security. For each listed
Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit.
Processor is not supported by ROM BIOS. | 1. Upgrade BIOS to proper version. |
2. Change the processor.