Control panel message

Description

Recommended action

 

 

 

 

1152-Serial Port B Address Conflict Detected

Both external and internal serial ports are

1.

Remove any serial port expansion

 

assigned to COM2.

 

cards.

 

 

2.

Clear CMOS. (See Appendix B,

 

 

 

Password security and resetting CMOS

 

 

 

on page 200.)

 

 

3.

Reconfigure card resources and/or run

 

 

 

Computer Setup or Windows utilities.

1155-Serial Port Address Conflict Detected

Both external and internal serial ports are

 

assigned to same IRQ.

1.Remove any serial port expansion cards.

2.Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 200.)

3.Reconfigure card resources and/or run Computer Setup or Windows utilities.

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard

Failure

drives have a hard drive firmware patch that

 

will fix an erroneous error message.)

1.Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test.

2.Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.)

3.Back up contents and replace hard drive.

1796-SATA Cabling Error

One or more SATA devices are improperly

 

attached. For optimal performance, the

 

SATA 0 and SATA 1 connectors must be

 

used before SATA 2 and SATA 3.

Ensure SATA connectors are used in ascending order. For one device, use SATA

0.For two devices, use SATA 0 and SATA

1.For three devices, use SATA 0, SATA 1, and SATA 2.

1797-SATA Drivelock is not supported in RAID mode.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.

Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options >

SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter

Computer Setup and select Security >

Drivelock Security. For each listed

Drivelock-capable SATA device, ensure

Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit.

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

1. Upgrade BIOS to proper version.

2. Change the processor.

192 Chapter 9 POST error messages