Solving CD-ROM and DVD problems
If you encounter
System will not boot from
Cause | Solution |
The device is attached to a SATA port that has been hidden in the Computer Setup utility.
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.
Removable Media Boot is disabled in the Computer Setup utility.
Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure
Network Boot is enabled in Computer Setup.
Run the Computer Setup utility and disable Network Boot in Security > Network Boot.
Try a bootable CD in the drive. | |
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Boot order not correct. | Run the Computer Setup utility and change boot sequence in |
| Storage > Boot Order. |
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Drive not found (identified). |
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Cause | Solution |
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Cable could be loose. | Check cable connections. |
The system may not have automatically recognized a newly installed device.
See reconfiguration directions in the Solving Hardware Installation Problems on page 171 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power- On Options.
The device is attached to a SATA port that has been hidden in Computer Setup.
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.
Drive responds slowly immediately after | Run Computer Setup and increase the POST Delay in |
| Advanced > |
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Cause | Solution |
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Drive is not connected properly or not properly configured. | See the documentation that came with the optional device. |
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180 | Chapter 8 Troubleshooting without diagnostics |
