HP E1Z77UT E1Z77UT#ABA manual Solving CD-ROM and DVD problems, Troubleshooting without diagnostics

Solving CD-ROM and DVD problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

System will not boot from CD-ROM or DVD drive.

Cause Solution

The device is attached to a SATA port that has been hidden in the Computer Setup utility.

Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.

Removable Media Boot is disabled in the Computer Setup utility.

Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure CD-ROM is enabled in Storage > Boot Order.

Network Boot is enabled in Computer Setup.

Run the Computer Setup utility and disable Network Boot in Security > Network Boot.

Non-bootable CD in drive.	Try a bootable CD in the drive.
Boot order not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.
Drive not found (identified).
Cause	Solution
Cable could be loose.	Check cable connections.

The system may not have automatically recognized a newly installed device.

See reconfiguration directions in the Solving Hardware Installation Problems on page 171 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.

If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power- On Options.

The device is attached to a SATA port that has been hidden in Computer Setup.

Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.

Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in
	Advanced > Power-On Options.

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause	Solution
Drive is not connected properly or not properly configured.	See the documentation that came with the optional device.

180 Chapter 8 Troubleshooting without diagnostics