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HP E1Z77UT E1Z77UT#ABA, E1Z74UT E1Z74UT#ABA, E1Z75UT E1Z75UT#ABA manual Sata

Models: E1Z77UT E1Z77UT#ABA E1Z74UT E1Z74UT#ABA E1Z75UT E1Z75UT#ABA

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SFF expansion card		94
SFF media card reader			102
SFF slim optical drive		105
Smart Cover Lock	223
TWR 2.5-inch hard drive			61
TWR 3.5-inch hard drive			61
TWR 5.25-inch optical drive
54
TWR access panel	38
TWR bezel blanks	41
TWR expansion card		46
TWR front bezel	40
TWR media card reader			56
TWR slim optical drive			59
resetting
CMOS 200
password jumper	200
restore
Windows File History		208

restoring the hard drive, Windows

8208

rubber foot

spare part number 22

S

safety and comfort 148 safety precautions

cleaning 32

SATA

connectors on system board

35
data cable pinouts		36
hard drive characteristics			35
SATA cable
SFF, spare part number			21
SATA hard drive cable
TWR, spare part number			17
SATA optical drive cable
TWR, spare part number			17
screws, correct size	34
security
SFF front bezel 88
Smart Cover Lock	223
TWR front bezel	39
serial number locations		7

serial port (expansion), spare part number 17, 25

serial port, spare part number 14, 22

service considerations 33

setup password 200

SFF

access panel, spare part number 20, 26

disassembly preparation 85 drive power cable, spare part

number 21, 26 fan duct removal and replacement 115

fan duct, spare part number 22, 26

fan sink removal and replacement 126

fan sink, spare part number 22, 26

font I/O assembly, spare part number 26

front bezel removal and replacement 86, 87 front bezel, spare part

number 20, 26

front I/O assembly removal and replacement 121

front I/O assembly, spare part number 21

power supply removal and replacement 112

power supply, spare part number 20, 25

power switch assembly removal and replacement 123

power switch assembly, spare part number 21, 26

preparation for disassembly 85

processor removal and replacement 127 SATA cable, spare part

number 21

Smart Cover Lock removal and replacement 116

solenoid lock removal and replacement 116, 119 solenoid lock, spare part

number 22 speaker removal and

replacement 125 speaker, spare part number

22, 26

system board removal and

replacement		129
system board, spare part
number	20, 25, 26
Smart Cover Lock 223
SFF removal and replacement
116
SFF spare part number				116
software
problems	185
servicing computer			34
solenoid lock
SFF removal and replacement
116, 119
SFF spare part number				116
SFF, spare part number				22
spare part number			27
TWR removal and
replacement		74, 77
TWR spare part number				74
TWR, spare part number				14,
17
solid-state drive, spare part
number 15, 18, 23, 26
spare part number
tamper-resistant wrench				34
Torx T-15 screwdriver 34
speaker
SFF removal and replacement
125
SFF spare part number				125
SFF, spare part number				22,
26
TWR removal and
replacement		73
TWR spare part number				73
TWR, spare part number				14,
17
specifications
computer	228, 229
SFF memory		91
TWR memory		43
static electricity		29
system board
SATA connectors			35
SFF removal and replacement
129
SFF spare part number				129
SFF, spare part number				20,
25, 26

234 Index

Image 244

HP E1Z77UT E1Z77UT#ABA, E1Z74UT E1Z74UT#ABA, E1Z75UT E1Z75UT#ABA manual Sata

Contents

Maintenance and Service Guide Product notice About This Book IiiIv About This Book Table of contents Removal and replacement procedures Tower TWR Removal and replacement procedures Small Form Factor SFF Computer Setup F10 Utility 132 Password security and resetting Cmos 200 Appendix C Power cord set requirements 226 TWR specifications 228 SFF specifications 229Product features Standard configuration featuresStandard configuration features Tower TWRProduct features Small Form Factor SFFTower TWR front panel components Small Form Factor SFF front panel components Tower TWR rear panel components Small Form Factor SFF rear panel components Serial number location Tower TWR Small Form Factor SFFActivating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversRun Windows Update monthly thereafter Customizing the monitor displayDownloading Windows 8 updates Click Settings Change PC SettingsIllustrated parts catalog Tower TWR chassis spare partsComputer major components Tower TWR chassis spare partsAccess panel Power supplyIllustrated parts catalog Description Spare part number Front bezelCables Misc parts Drives Misc boards Sequential part number listingDescription Spare part number Spare part Description NumberTower TWR chassis spare parts Illustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Sata drive power cable Power switch assemblySmall Form Factor SFF chassis spare parts Rubber foot Fan ductChassis stand Keyboard Misc boards Small Form Factor SFF chassis spare parts Illustrated parts catalog 732772-001 Solenoid lock 733687-001 HP WLAN/Bluetooth module Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and replacement procedures Tower TWR Preparation for disassemblyAccess panel Front bezel security Front bezel Bezel blanks Page Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm socketsInstalling DIMMs Page Expansion cards Page Page Page System Board Connector System Board Label Color Component System board connectionsDescription Spare part number Optical drives DrivesHard drives Guide Screw Device Drive positions Installing a 5.25-inch drive Removing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Removing a 3.5-inch or 2.5-inch hard drive Page Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Front I/O assembly MediaPower switch/LED assembly Page Fan sink Page Description Spare part number Intel Core i7 processor ProcessorIntel Core i5 processors Speaker Smart Cover Lock solenoid lock Hlock Page Hood sensor Fan Page Power supply PWR Pwrcpu PwrcmdPage Page System board Page Removal and replacement procedures Small Form Factor SFF Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page Blue Front USB 3.0 Ports Drives Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Installing a 2.5-inch hard drive Removing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Fan duct Solenoid lock 732772-001 Hlock 118 Removal and replacement procedures Small Form Factor SFF Hood sensor Cable routing Front I/O assembly 732755-001 Page Power switch assembly Page Speaker 727149-001 Fan sink 727150-001 Processor Page System board Changing from desktop to tower configuration Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 UtilityComputer Setup-Storage Removable Media Boot Storage Options Sata EmulationShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security Option Description Setup PasswordPower-On PasswordNetwork Boot Device SecurityUSB Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityOption Description OS Power Computer Setup-PowerManagement Hardware Power ThermalComputer Setup-Advanced Option Heading Power-On OptionsBios Power-On Onboard DevicesBus Options Device OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 149 in this guidePage Solving general problems Computer date and time display is incorrect Cause SolutionCannot remove computer cover or access panel Cause Solution 152 Troubleshooting without diagnosticsPoor performance Cause Solution Go to Start All Programs Accessories RunAll apps icon Under Windows System, click Run154 Troubleshooting without diagnostics Solving power problems Power supply shuts down intermittently Cause SolutionSolving hard drive problems 156 Troubleshooting without diagnosticsHard drive error occurs Cause Solution Tools tab. Under Error-checking click Check NowDisk transaction problem Cause Solution Drive not found identified Cause SolutionAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause Solution158 Troubleshooting without diagnostics Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Security Device SecuritySolving media card reader problems 159 Solving media card reader problemsCan not write to the media card Cause Solution 160 Troubleshooting without diagnostics Solving display problemsBlank screen no video Cause Solution Solving display problems 162 Troubleshooting without diagnostics Dim characters Cause SolutionImage is not centered Cause Solution Select ImageControl/ Horizontal Position or Vertical164 Troubleshooting without diagnostics Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution Character MapSolving audio problems 166 Troubleshooting without diagnosticsSound cuts in and out Cause Solution Advanced Device Options Internal SpeakerSolving audio problems Line-in jack is not functioning properly Cause SolutionSolving printer problems 168 Troubleshooting without diagnosticsThere is no sound or sound volume is too low Cause Solution Printer will not print Cause SolutionSolving keyboard and mouse problems Solving keyboard and mouse problems 169Printer will not turn on Cause Solution Printer prints garbled information Cause Solution170 Troubleshooting without diagnostics Solving Hardware Installation Problems Solving Hardware Installation Problems 171172 Troubleshooting without diagnostics Solving Hardware Installation Problems 173 Solving Network Problems 174 Troubleshooting without diagnosticsManager Network status link light never flashes Cause SolutionControl Panel, and then select Device Manager 176 Troubleshooting without diagnostics Diagnostics reports a failure Cause SolutionSolving memory problems New network card will not boot Cause Solution178 Troubleshooting without diagnostics Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionPoor performance is experienced Cause Solution Solving processor problemsCause Solution 180 Troubleshooting without diagnostics Solving CD-ROM and DVD problemsStorage Boot Order Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB flash drive problems 182 Troubleshooting without diagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving front panel component problems Solving Internet access problemsSolving front panel component problems 183 Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet Options 184 Troubleshooting without diagnosticsSelect the Cookies check box and click the Delete button Solving software problems ROM issue Post error has occurred186 Troubleshooting without diagnostics System files may be damagedPost error messages Post error messages ROM Download to Disable toPost numeric codes and text messages Control panel message Description Recommended actionPost numeric codes and text messages Verify monitor is attached and turned CPU or Chassis Fan not Detected Will fix an erroneous error message Drivelock Security. For each listedIf the error persists, replace the system board Post error messages Fails into the General grouping. Status White Power LED On None Computer on Activity Beeps Possible cause Recommended actionIs not spinning, make sure the fans cable is For systems with a graphics card Install a TXT capable processor Password security and resetting CmosResetting the password jumper Clearing and resetting the Cmos Page Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Backing up, restoring, and recovering in Windows System backup and recoverySystem backup and recovery Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Start Help and SupportClick All Programs Next To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding If Security and Protection is listed, continue with stepPage Select Install now Battery replacement Type Page Unlocking the smart cover lock Smart cover FailSafe keyPage Page Japanese power cord requirements Power cord set requirementsGeneral requirements Country-specific requirements 227 Country-specific requirementsCountry Accrediting Agency TWR specifications SpecificationsAppendix D Specifications SFF specifications Rated Input Current Access panel Locked Locking and unlocking 223 IndexKeyboard Cleaning Spare part numbers Keyboard problems 169 SFF TWRPassword 119 SFF power supply 112Sata Windows Backing up information 215 Backup and recovery