HP E1Z77UT E1Z77UT#ABA, E1Z74UT E1Z74UT#ABA, E1Z75UT E1Z75UT#ABA

{To remove a 3.5-inch bezel blank, press outward on the two retaining tabs that hold the bezel blank in place (1) and rotate the bezel blank back and to the right to remove it (2).

{To remove a slim optical drive bezel blank, press inward on the retaining tabs that hold the bezel blank in place (1) then pull the bezel blank from the front bezel (2).

NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive.

42	Chapter 5 Removal and replacement procedures: Tower (TWR)

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HP E1Z77UT E1Z77UT#ABA, E1Z74UT E1Z74UT#ABA, E1Z75UT E1Z75UT#ABA manual

Contents

Maintenance and Service Guide Product notice About This Book Iii Iv About This Book Table of contents Removal and replacement procedures Tower TWR Removal and replacement procedures Small Form Factor SFF Computer Setup F10 Utility 132 Password security and resetting Cmos 200 Appendix C Power cord set requirements 226 TWR specifications 228 SFF specifications 229 Product features Standard configuration featuresStandard configuration features Tower TWR Product features Small Form Factor SFF Tower TWR front panel components Small Form Factor SFF front panel components Tower TWR rear panel components Small Form Factor SFF rear panel components Serial number location Tower TWR Small Form Factor SFF Activating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversRun Windows Update monthly thereafter Customizing the monitor display Downloading Windows 8 updates Click Settings Change PC Settings Illustrated parts catalog Tower TWR chassis spare partsComputer major components Tower TWR chassis spare parts Access panel Power supplyIllustrated parts catalog Description Spare part number Front bezel Cables Misc parts Drives Misc boards Sequential part number listingDescription Spare part number Spare part Description Number Tower TWR chassis spare parts Illustrated parts catalog Tower TWR chassis spare parts Small Form Factor SFF chassis spare parts Sata drive power cable Power switch assemblySmall Form Factor SFF chassis spare parts Rubber foot Fan ductChassis stand Keyboard Misc boards Small Form Factor SFF chassis spare parts Illustrated parts catalog 732772-001 Solenoid lock 733687-001 HP WLAN/Bluetooth module Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection Levels Operating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine care Service considerations Cleaning the monitorCleaning the mouse Power supply fan Cables and connectors Tools and software RequirementsScrews Hard Drives Serial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cable Removal and replacement procedures Tower TWR Preparation for disassembly Access panel Front bezel security Front bezel Bezel blanks Page Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm sockets Installing DIMMs Page Expansion cards Page Page Page System Board Connector System Board Label Color Component System board connections Description Spare part number Optical drives DrivesHard drives Guide Screw Device Drive positions Installing a 5.25-inch drive Removing a 5.25-inch drivePage Removing a 3.5-inch device Page Installing a 3.5-inch device Removing a slim optical drive Installing a slim optical drive Removing a 3.5-inch or 2.5-inch hard drive Page Installing a 3.5-inch or 2.5-inch hard drive Page Page Page Front I/O assembly Media Power switch/LED assembly Page Fan sink Page Description Spare part number Intel Core i7 processor ProcessorIntel Core i5 processors Speaker Smart Cover Lock solenoid lock Hlock Page Hood sensor Fan Page Power supply PWR Pwrcpu PwrcmdPage Page System board Page Removal and replacement procedures Small Form Factor SFF Access panel 732760-001 Front bezel 732757-001 Optical drive bezel blank 732769-001 Front bezel security Page Bezel blanks Memory Installing DIMMs Page Expansion card Page Page Page Blue Front USB 3.0 Ports Drives Page Drive positions Removing a 3.5-inch device Installing a 3.5-inch device Page Removing a slim optical drive Installing a slim optical drive Removing and replacing a 3.5-inch hard drive Page Page Installing a 2.5-inch hard drive Removing a 2.5-inch hard drivePage Pwrcpu Pwrcmd PWR Page Page Fan duct Solenoid lock 732772-001 Hlock 118 Removal and replacement procedures Small Form Factor SFF Hood sensor Cable routing Front I/O assembly 732755-001 Page Power switch assembly Page Speaker 727149-001 Fan sink 727150-001 Processor Page System board Changing from desktop to tower configuration Page Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility Computer Setup-Storage Removable Media Boot Storage Options Sata Emulation Shortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security Option Description Setup PasswordPower-On Password Network Boot Device SecurityUSB Security Slot Security Security System Security Virtualization Technology Directed I/O Secure Boot DriveLock Security Option Description OS Power Computer Setup-PowerManagement Hardware Power Thermal Computer Setup-Advanced Option Heading Power-On Options Bios Power-On Onboard DevicesBus Options Device Options VGA Configuration Recovering the Configuration SettingsAMT Configuration Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Refer to Helpful hints on page 149 in this guidePage Solving general problems Computer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause Solution 152 Troubleshooting without diagnosticsPoor performance Cause Solution Go to Start All Programs Accessories RunAll apps icon Under Windows System, click Run 154 Troubleshooting without diagnostics Solving power problems Power supply shuts down intermittently Cause Solution Solving hard drive problems 156 Troubleshooting without diagnosticsHard drive error occurs Cause Solution Tools tab. Under Error-checking click Check Now Disk transaction problem Cause Solution Drive not found identified Cause SolutionAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause Solution 158 Troubleshooting without diagnostics Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Security Device Security Solving media card reader problems 159 Solving media card reader problemsCan not write to the media card Cause Solution 160 Troubleshooting without diagnostics Solving display problemsBlank screen no video Cause Solution Solving display problems 162 Troubleshooting without diagnostics Dim characters Cause Solution Image is not centered Cause Solution Select ImageControl/ Horizontal Position or Vertical 164 Troubleshooting without diagnostics Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution Character Map Solving audio problems 166 Troubleshooting without diagnosticsSound cuts in and out Cause Solution Advanced Device Options Internal Speaker Solving audio problems Line-in jack is not functioning properly Cause Solution Solving printer problems 168 Troubleshooting without diagnosticsThere is no sound or sound volume is too low Cause Solution Printer will not print Cause Solution Solving keyboard and mouse problems Solving keyboard and mouse problems 169Printer will not turn on Cause Solution Printer prints garbled information Cause Solution 170 Troubleshooting without diagnostics Solving Hardware Installation Problems Solving Hardware Installation Problems 171 172 Troubleshooting without diagnostics Solving Hardware Installation Problems 173 Solving Network Problems 174 Troubleshooting without diagnostics Manager Network status link light never flashes Cause SolutionControl Panel, and then select Device Manager 176 Troubleshooting without diagnostics Diagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause Solution 178 Troubleshooting without diagnostics Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Poor performance is experienced Cause Solution Solving processor problemsCause Solution 180 Troubleshooting without diagnostics Solving CD-ROM and DVD problemsStorage Boot Order Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solution Solving USB flash drive problems 182 Troubleshooting without diagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving front panel component problems Solving Internet access problemsSolving front panel component problems 183 Unable to connect to the Internet Cause Solution Select Start Control Panel Click Internet Options 184 Troubleshooting without diagnosticsSelect the Cookies check box and click the Delete button Solving software problems ROM issue Post error has occurred 186 Troubleshooting without diagnostics System files may be damaged Post error messages Post error messages ROM Download to Disable toPost numeric codes and text messages Control panel message Description Recommended action Post numeric codes and text messages Verify monitor is attached and turned CPU or Chassis Fan not Detected Will fix an erroneous error message Drivelock Security. For each listed If the error persists, replace the system board Post error messages Fails into the General grouping. Status White Power LED On None Computer on Activity Beeps Possible cause Recommended action Is not spinning, make sure the fans cable is For systems with a graphics card Install a TXT capable processor Password security and resetting Cmos Resetting the password jumper Clearing and resetting the Cmos Page Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Backing up, restoring, and recovering in Windows System backup and recoverySystem backup and recovery Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 Refresh Using Windows 8 Reset Select Reset Follow the on-screen instructions to continue Follow the on-screen instructions System backup and recoveryPage Creating recovery media Start Help and Support Click All Programs Next To create the Windows DVD System Restore Follow the on-screen instructions to set up your backup System Recovery System Recovery when Windows is responding System Recovery when Windows is not responding If Security and Protection is listed, continue with stepPage Select Install now Battery replacement Type Page Unlocking the smart cover lock Smart cover FailSafe keyPage Page Japanese power cord requirements Power cord set requirementsGeneral requirements Country-specific requirements 227 Country-specific requirementsCountry Accrediting Agency TWR specifications SpecificationsAppendix D Specifications SFF specifications Rated Input Current Access panel Locked Locking and unlocking 223 Index Keyboard Cleaning Spare part numbers Keyboard problems 169 SFF TWR Password 119 SFF power supply 112 Sata Windows Backing up information 215 Backup and recovery