Cisco Systems UC560T1E1K9 Basic Call Center Capabilities, Feature Licensing for the Cisco UC

License Configuration

UC560 (FXO, BRI, or T1E1 model) and 12 x L-UC-PRO-8U= UC560 (FXO, BRI, or T1E1 model) and 13 x L-UC-PRO-8U=

Description

120 user licenses, 10 supplemental user licenses

128 user licenses, 10 supplemental user licenses

Table 5. Feature Licensing for the Cisco UC 560

Feature

Virtual LANs (VLANs)

VPN tunnels3

Remote teleworker sites

Users per teleworker site

Multisite deployments

Number of Licenses Included

15

20

20

5

5

Table 6.	Unified Messaging Licensing for the Cisco UC 560
Configuration		Unified Messaging Licenses
		125 mailboxes4
Base Voicemail license
Default voicemail storage per mailbox		12 minutes
Sessions to voicemail and automated attendant		12
Internet Message Access Protocol (IMAP) sessions		204

Note: In large deployments, It is very typical to have faxes and common area phones which do not require voicemail or voicemail boxes hence the number of voicemail boxes do not match the exact phone count.

Basic Call Center Capabilities

The Cisco UC 560 supports basic automatic call distribution (B-ACD) that can help answer outside calls with greetings and menus and allow callers to select the appropriate departments. B-ACD also provides managed call queues for calls that are waiting to be answered. Table 7 lists the B-ACD capabilities of the UC 560.

Table 7.	Cisco UC 560 B-ACD Capabilities
Feature		Number
Hunt groups associated with B-ACD		10
Calls allowed in each call queue		30
Agents (members) for each hunt group		20
Statistics accumulated for all B-ACD groups		168 hours
Hunt groups used with automated attendant		3

3Includes IP Security (IPsec), Secure Sockets Layer (SSL), or generic routing encapsulation (GRE) tunnels.

4There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, the remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with the server once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.

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