Cisco Systems VG224 manual Obtaining Additional Information, TAC Case Priority Definitions

Preface

Obtaining Additional Information

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Information

Information about Cisco products, services, technologies, and networking solutions is available from various online sources.

•Sign up for Cisco e-mail newsletters and other communications at the Cisco Subscription Center at: http://www.cisco.com/offer/subscribe

•Learn about modifications to or updates about Cisco products. Go to the Product Alert Tool to create a profile, and then choose those products for which you want to receive information. Go to:

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

•Order the Cisco Product Quick Reference Guide, a reference tool that includes product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through partners. Go to:

http://www.cisco.com/go/guide

•Visit the Cisco Services website to learn the latest technical, advanced, and remote services available to increase the operational reliability of your network. Go to:

http://www.cisco.com/go/services

•Visit Cisco Marketplace, the company store, for a variety of books, reference guides, documentation, and logo merchandise at:

http://www.cisco.com/go/marketplace/

•Purchase a copy of Cisco technical documentation on a DVD, (Cisco Product Documentation DVD) from the product documentation store at:

http://www.cisco.com/go/marketplace/docstore

•Obtain general networking, training, and certification titles from Cisco Press publishers at: http://www.ciscopress.com

•Read the Internet Protocol Journal, a quarterly journal published by Cisco for engineering professionals who design, develop, and operate internets and intranets. Go to:

http://www.cisco.com/ipj

Cisco VG224 Voice Gateway Software Configuration Guide

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