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Cisco Systems WS-X3500-XL manual Contacting TAC by Telephone, xxii

Models: WS-X3500-XL

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Contacting TAC by Telephone

Preface

Obtaining Technical Assistance

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.

	Catalyst GigaStack Gigabit Interface Converter Hardware Installation Guide
xxii	78-6460-04

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Cisco Systems WS-X3500-XL manual Contacting TAC by Telephone, xxii

Contents

March Installation GuideCatalyst GigaStack Gigabit Interface Converter Hardware Cisco Systems, Inc 170 West Tasman Drive San Jose, CATurn the television or radio antenna until the interference stops Move the equipment farther away from the television or radioCopyright 1999 -2002, Cisco Systems, Inc All rights reserved Page C O N T E N T S Contents Power-On Self-TestInstalling a GigaStack GBIC Minimum IOS Release for Redundant Loop ConfigurationsContents Technical SpecificationsTranslated Safety Warnings C-1 GigaStack GBIC Cablingviii Contents78-6460-04 Cisco Limited Lifetime Hardware Warranty Terms Replacement, Repair or Refund Procedure for Hardware Duration of Hardware WarrantyTo Receive a Return Materials Authorization RMA Number Complete the information below and keep for ready reference Product Model and Serial number Maintenance Contract numberCisco Limited Lifetime Hardware Warranty Terms Product purchased from Their telephone numberCisco Limited Lifetime Hardware Warranty Terms 78-6460-04Purpose PrefaceAudience xiiiOrganization Notes, Cautions, and WarningsWarning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with the standard practices for preventing accidents. The warning symbol also means that you can see the warning in multiple languages in “Appendix C, “Translated Safety Warnings.” Warnung Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Das Warnsymbol bedeutet auch, daß Sie die Warnung in verschiedenen Sprachen unter Appendix C, “Translated Safety Warnings” lesen können xvii Related PublicationsPreface Related Publications http//www-china.cisco.com http//www-europe.cisco.com Obtaining DocumentationWorld Wide Web xviiiOrdering Documentation Documentation CD-ROMDocumentation Feedback Obtaining Technical Assistance Cisco.comTechnical Assistance Center Contacting TAC through the WebsiteContacting TAC by Telephone xxiiOverview FeaturesC H A P T E R GigaStack GBIC LEDs Color GBIC Module Slot LEDsMeaning Color Cabling GuidelinesTable 1-2 Switch and 1000BASE-X Module GBIC Slot LEDs MeaningPart Number Cable LengthModel Number Switches Supporting the GBICSwitch Series or Module DescriptionModel Number Minimum IOS Release for Redundant Loop ConfigurationsSwitch Series or Module DescriptionTable 1-5 Minimum IOS Release for Redundant Loop Configurations Supported SwitchMinimum IOS Release Deployment Examples Example 1 Cascaded Stack ConnectionCatalyst 2900 XL, Catalyst 3500 XL, or Catalyst 3550 switches Example 2 Point-to-Point ConnectionCatalyst 3508G XL switch 1-10Inspecting the Packing List InstallationC H A P T E R Taiwan EMC Regulatory StatementsU.S.A JapanKorea HungaryInstalling a GigaStack GBIC Avoiding Electrostatic DischargeInstalling a GigaStack GBIC Chapter 2 InstallationFigure 2-1 Inserting the GigaStack GBIC into a Switch Module Slot Metal flap doorAttaching the GBIC Clip Recommended Configuration Connecting to GigaStack GBIC PortsCreating Connections Device Table 2-1 Available GBIC Ports in a Point-to-Point ConfigurationAvailable GigaStack GBIC Ports2-10 Point-to-Point ConnectionsChapter 2 Installation Creating Connections Figure 2-6 Point-to-Point Connections2-11 Cascaded Stack ConnectionsChapter 2 Installation Creating Connections Figure 2-7 Cascaded Stack ConnectionsCatalyst 3508G XL Chapter 2 Installation Creating Connections2-12 Catalyst 3512 XLRemoving a GigaStack GBIC 2-13Power-On Self-Test 2-14C H A P T E R TroubleshootingSymptom Possible CausesPossible Causes SymptomTable 3-1 Common Problems and Their Solutions continued Corrective ActionA P P E N D I X A Technical SpecificationsPower Consumption Environmental RangesAgency Approvals GigaStack GBIC Cabling Connectors and CablesA P P E N D I X B Appendix B Connectors and Cables GigaStack GBIC Cabling 78-6460-04A P P E N D I X C Translated Safety WarningsProduct Disposal Warnung Die Entsorgung dieses Produkts sollte gemäß allenPage I N D E NumericsIN-1 IN-2 IN-3 Index IN-478-6460-04