Troubleshooting

Indication

Check

Corrective action

The printer is not

4)

Is the thermal printhead

4)

If it is dirty, remove the dirt with the

printing neatly.

 

dirty?

 

attached head cleaner.

 

 

Is a label stuck to the head.

 

If a label is stuck to the head, remove

 

 

 

 

it.

 

 

 

 

Note: Do not use a metal object to

 

 

 

 

remove a label stuck to the inside of

 

 

 

 

the printer. (This may damage the

 

 

 

 

thermal printhead .) If adhesive label

 

 

 

 

material is stuck to the print head,

 

 

 

 

remove it with a soft cloth soaked in

 

 

 

 

ethyl alcohol.

 

5)

Is the recommended

5)

Use the recommended ribbon or a

 

 

ribbon or a ribbon of the

 

ribbon of the same type.

 

 

same type used?

 

 

 

6)

Is the thermal printhead in

6)

Adjust the offset of the thermal

 

 

the correct position for the

 

printhead with the media thickness

 

 

media that is used?

 

adjustment dial.

 

7)

Is the printer’s head

7)

Adjust the thermal printhead pressure

 

 

pressure balance correct

 

with the media width adjustment dial.

 

 

for the width of the media

 

 

 

 

that is used?

 

 

The printing position

1)

Are the media and the

1)

Correctly set the media and the ribbon.

changes.

 

ribbon correctly set?

 

 

 

2)

Is the platen dirty?

2)

If it is dirty, clean it with ethyl alcohol.

 

 

Is it deformed?

 

If it is deformed, replace it.

 

 

 

 

Note: Consult with the dealer that

 

 

 

 

supplied the printer concerning the

 

 

 

 

replacement.

 

3)

Are the data contents and

3)

If an error message is displayed, check

 

 

the command signals from

 

the content of the software and the

 

 

the host appropriate?

 

communication status set by the host

 

 

 

 

computer.

 

4)

Are the menu values set

4) Set the correct menu values using the

 

 

appropriately?

 

operating panel or the host computer.

 

5)

Are the sensitivities of the

5)

Set the media sensitivity to appropriate

 

 

media sensors appropriate

 

values.

 

 

for the media that is used?

 

If this does not solve the problem,

 

 

 

 

change the “Sensor level” that is set in

 

 

 

 

the “System setup.”

The ribbon is wrinkled

1)

Is the ribbon tension

1)

Adjust the tension with the ribbon

 

 

suitable for the ribbon that

 

tension adjustment knob.

 

 

is used?

 

 

 

2)

Is the ribbon used correctly

2)

Adjust the left - right balance with the

 

 

balanced to the right and

 

ribbon balance adjustment knob.

 

 

left?

 

 

 

3)

Is the printing density too

3)

Set the appropriate printing density

 

 

high?

 

using the menu or control software.

 

4)

Are the media and ribbon

4)

Use the recommended products or

 

 

t h e r e c o m m e n d e d

 

equivalent products. If this does not

 

 

products or equivalent

 

correct the problem, contact a service

 

 

products?

 

representative.

The ribbon slips

1)

Is the ribbon tension

1)

Adjust the tension with the ribbon

( r i b b o n d i r t i s

 

suitable for the ribbon that

 

tension adjustment knob.

produced.)

 

is used?

 

 

The ribbon does not

1)

Is the ribbon set in the

1)

Set the ribbon in the correct course.

wind.

 

correct course?

 

 

 

2)

Is the ribbon winding

2)

Set the correct winding direction.

 

 

direction reversed?

 

 

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