Log Collection Utility cloud-bugtool

22.3. Log Collection Utility cloud-bugtool

CloudPlatform provides a command-line utility called cloud-bugtool to make it easier to collect the logs and other diagnostic data required for troubleshooting. This is especially useful when interacting with Citrix Technical Support.

You can use cloud-bugtool to collect the following:

•Basic system and environment information and network configuration including IP addresses, routing, and name resolver settings

•Information about running processes

•Management Server logs

•System logs in /var/log/

•Dump of the cloud database

Warning

cloud-bugtool collects information which might be considered sensitive and confidential. Using the --nodboption to avoid the cloud database can reduce this concern, though it is not guaranteed to exclude all sensitive data.

22.3.1. Using cloud-bugtool

Log in as root on any compute node where CloudPlatform has been installed.

To gather all the possible troubleshooting data, run cloud-bugtool with no arguments:

# /usr/share/cloudstack-management/util/cloud-bugtool

The output is written to a .zip file. The location of this file is displayed on the console.

You can also use command-line options to specify which data will be collected:

•-f,--full : Collects all the data.

•-m,--minimal : Collects only system properties and the most recent log files.

•-d,--nodb : Does not collect the cloud database dump.

To display the current list of options on standard output, run cloud-bugtool with the command-line option -hor --help.

22.4. Data Loss on Exported Primary Storage

Symptom

Loss of existing data on primary storage which has been exposed as a Linux NFS server export on an iSCSI volume.

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4.2 specifications

Citrix Systems, a leading provider of virtualization solutions and cloud computing technologies, released version 4.2 of its popular software, Citrix XenApp, which was previously known as Presentation Server. This version marked a significant evolution in providing users with remote access to applications and desktops, emphasizing simplicity, performance, and security.

One of the standout features of Citrix XenApp 4.2 is its improved application streaming capabilities. This technology allows applications to be delivered to users in real-time, reducing the need for extensive local installations and enhancing the user experience. With application streaming, administrators can efficiently manage applications on a central server while ensuring that users have immediate access to the necessary tools.

Another highlight of this version is the enhanced security measures put in place to protect sensitive data. Citrix XenApp 4.2 includes support for SSL encryption, providing a secure communication channel for data transmitted between the server and clients. This is particularly crucial for businesses that need to comply with strict data protection regulations. Additionally, the integration of endpoint security features ensures that unauthorized access to applications is minimized.

Performance enhancements are also a critical focus in this release. Citrix optimized the delivery of applications over various network conditions, ensuring that users experience minimal latency regardless of their location. This was achieved through the incorporation of SmartAccess and SmartControl technologies, which allow administrators to set policies based on user roles, device types, and network conditions. This level of granularity enables organization-wide security without compromising on usability.

The user experience was further improved with a revamped interface, making it easier for end-users to access their applications and data. Simplified menus, clear navigation paths, and the ability to customize user settings contributed to a more efficient workflow, allowing users to focus on their tasks rather than struggling with the software.

Finally, Citrix XenApp 4.2 was designed to be highly scalable. Organizations of all sizes could deploy this solution to deliver applications efficiently, adapting to their specific needs as their user base grows or changes. This flexibility is crucial for businesses looking to future-proof their IT investments while maintaining optimal performance.

In summary, Citrix XenApp 4.2 stands out with its enhanced application streaming, robust security features, improved performance under varying conditions, user-friendly interface, and scalability, making it an ideal choice for organizations seeking to leverage virtualization for remote access to applications and desktops.
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