TROUBLESHOOTING
If you have a problem with this player, please read the troubleshooting guide be- low and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.
COBY Electronics Technical Support
Maspeth, NY 11378
Hours: Monday to Friday, 8:30
Saturday to Sunday, 9:00
Email: techsupport@cobyusa.com
Phone:
Web: www.cobyusa.com
The player does not turn on.
•The battery level may be too low. Try installing a new battery.
•Ensure that the Lock switch is disengaged.
There is no sound during playback.
•Check the volume level.
•Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
•Try playing the file on your computer. If the sound quality is still poor, try down- loading the file again or
•Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.
•Ensure that the headphones are attached securely to the player.
The buttons do not work.
•Ensure that the battery is charged.
•Ensure that the Lock switch is disengaged.
42
