Copy troubleshooting, Text is incorrect or missing | HP 4400 - K4

Solve a problem

Chapter 8

If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text.

Text is incorrect or missing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Make sure that the brightness is set appropriately in the software

•Solution 2: Make sure that the glass and the back of the document lid are clean

Solution 1: Make sure that the brightness is set appropriately in the software

Solution: Adjust the brightness in the software, and then rescan the original.

To adjust the brightness

1.In the HP Scanning window, click Lighten/Darken in the Basic menu or the Tools panel.

2.Adjust the brightness indicators.

Cause: The brightness was not set correctly in the software.

If this did not solve the issue, try the next solution.

Solution 2: Make sure that the glass and the back of the document lid are clean

Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid.

Cause: The glass and the back of the document lid were not clean.

Copy troubleshooting

Use this section to solve these copy problems:

•Nothing happens when I try to copy

•Parts of the original do not appear or are cut off

•The printout appears enlarged on the page

•The printout is blank

Nothing happens when I try to copy

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Turn on the product

•Solution 2: Place the original correctly on the glass

•Solution 3: Wait for the product to finish other tasks

70 Solve a problem

Image 72

HP 4400 - K4 manual Copy troubleshooting, Text is incorrect or missing, Nothing happens when I try to copy

Contents

HP Officejet 4400 K410 Page Contents 103 How Do I? Chapter Get to know the HP All-in-One Printer parts Control panel features Print Print documentsRelated topics To print from a software application Print photos To print a photo on photo paper To print a borderless image Print envelopes To print envelopes Print on specialty media Paper Type Plain paperPrint transparencies Click the Printing Shortcuts tab Print Quality Normal or Best Print labels Print brochures Print Quality BestOrientation Portrait or Landscape Two-sided printing Manual Print Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or Landscape Print using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution Use printing shortcuts To create a printing shortcutTo delete a printing shortcut Set the default print settings To change the default print settings Print Paper basics Recommended papers for printing HP Office Paper HP Iron-On TransfersHP Premium Inkjet Transparency Film HP Photo Value Pack Load media Load small-size paperLoad full-size paper Load envelopes BasicsPaper Paper basics Scan Scan to a computerSingle page scan a. Load original Related topics Copy Copy text or mixed documentsBlack and White Copy a. Load paper Color Copy Set the copy paper type Paper basics on Work with cartridges Check the estimated ink levelsOrder ink supplies To check the ink levels from the HP Officejet Software Automatically clean print cartridges Choose the right cartridgesFind the cartridge number To order ink cartridges from your desktop To clean the print cartridges Click Clean the Print CartridgesReplace the cartridges To replace the cartridges Work with cartridges Cartridge warranty information Chapter Solve a problem If you have a problem, follow these stepsHP support Support process Phone support period Placing a callSupport phone numbers After the phone support period Dqpdun Setup troubleshooting Additional warranty optionsTroubleshooting common setup issues Product will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Minimum System Checks screen appears Received a message that an Unknown Error has occurred Uninstall and reinstall the software To uninstall from a Windows computerRegistration screen does not appear Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Contact HP support Ink is not filling the text or graphics completelyTo align the printer Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Contact HP support Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines To select a print speed or quality Solution 3 Make sure the paper is loaded correctly Solution 4 Use a higher print quality setting Solution 5 Align the printerTo align the printer from the HP Officejet Software Solution 6 Automatically clean the print cartridges Printouts are faded or have dull colors Solution 5 Automatically clean the print cartridges Solution 6 Contact HP support Solution 1 Check the print settingsSolution 2 Use a higher quality image Printouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 4 Align the printerPrintouts have vertical streaks Solution 1 Make sure the paper is loaded correctly Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Printouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Use TrueType or OpenType fontsSolution 2 Align the printer Text edges are jagged Print troubleshooting Solution 1 Reload the envelopes in the input trayEnvelopes print incorrectly Solution 2 Load a different type of envelope Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Restart the product and your computer Product prints meaningless characters Solution 2 Try printing another document To check your margin settingsMargins are not printing as expected Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 4 Load the stack of envelopes correctly Blank page came out while printing Solution 1 Check the ink levels in the print cartridges Solution 2 Check for blank pages at the end of the documentSolution 3 Load more paper in the input tray Solution 4 Check the print cartridges for protective tape Scan troubleshooting Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of text Copy troubleshooting Nothing happens when I try to copyTo adjust the brightness Text is incorrect or missing Solution 1 Turn on the product Solution 2 Place the original correctly on the glassSolution 3 Wait for the product to finish other tasks Solution 1 Place the original correctly on the glass Solution 2 Clean the scanner glassParts of the original do not appear or are cut off Printout appears enlarged on Solution 2 Check the ink levels in the print cartridges Printout is blank Errors Flashing lights Errors Product messages File messagesFirmware revision mismatch Memory is full General user messages Solution 1 Close applications that are not being used Solution 2 Create more space on your hard driveBorderless printing error Cannot crop Power and connection messages Paper messagesPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Print Cartridge Problem Incorrect Print CartridgesLow on ink Incorrectly Installed Cartridges Print Cartridges Missing Solution 1 Remove and reinsert the print cartridgesTo make sure the print cartridges are installed correctly Print cartridges missing or not detected Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Solution 3 Replace the print cartridges Solution 2 Contact HP customer support Incompatible print cartridges Print cartridges in wrong slot Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem Stop the current job To stop a print job from the HP All-in-One Stop the current job Technical information Hewlett-Packard Company notices Environmental product stewardship program Material safety data sheets Power consumptionEco-Tips Paper use Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan HP Officejet 4400 K410 declaration of conformity Declaration of Conformity European Union Regulatory Notice European Union Regulatory Notice Index Index 104