Setup troubleshooting, Additional warranty options | HP 4400 - K4

Solve a problem

Chapter 8

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Officejet software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 47.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Officejet software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The product will not turn on

•I connected the USB cable, but I am having problems using the HP All-in-One with my computer

•After setting up the product, it does not print

•The Minimum System Checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an Unknown Error has occurred

•The registration screen does not appear

•Uninstall and reinstall the software

The product will not turn on

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Make sure the power cord is connected

•Solution 2: Press the On button more slowly

42 Solve a problem

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HP 4400 - K4 manual Setup troubleshooting, Additional warranty options, Product will not turn on

Contents

HP Officejet 4400 K410 Page Contents 103 How Do I? Chapter Get to know the HP All-in-One Printer parts Control panel features Print Print documentsRelated topics To print from a software application Print photos To print a photo on photo paper To print a borderless image Print envelopes To print envelopes Print on specialty media Paper Type Plain paperPrint transparencies Click the Printing Shortcuts tab Print Quality Normal or Best Print labels Print brochures Print Quality BestOrientation Portrait or Landscape Two-sided printing Manual Left Edge Booklet Right Edge Booklet Print Quality NormalPrint booklets Print posters Paper Type Plain Paper Orientation Portrait or Landscape To print a Web Print using the maximum dpiPrint a Web To view the print resolution View the print resolutionTo print in Maximum dpi mode To delete a printing shortcut Use printing shortcutsTo create a printing shortcut Set the default print settings To change the default print settings Print Paper basics Recommended papers for printing HP Office Paper HP Iron-On TransfersHP Premium Inkjet Transparency Film HP Photo Value Pack Load full-size paper Load mediaLoad small-size paper Load envelopes BasicsPaper Paper basics Single page scan a. Load original ScanScan to a computer Related topics Black and White Copy a. Load paper CopyCopy text or mixed documents Color Copy Set the copy paper type Paper basics on Work with cartridges Check the estimated ink levelsOrder ink supplies To check the ink levels from the HP Officejet Software Automatically clean print cartridges Choose the right cartridgesFind the cartridge number To order ink cartridges from your desktop To clean the print cartridges Click Clean the Print CartridgesReplace the cartridges To replace the cartridges Work with cartridges Cartridge warranty information Chapter Solve a problem If you have a problem, follow these stepsHP support Support process Support phone numbers Phone support periodPlacing a call After the phone support period Dqpdun Setup troubleshooting Additional warranty optionsTroubleshooting common setup issues Product will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Minimum System Checks screen appears Received a message that an Unknown Error has occurred Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 6 Align the printer Solution 4 Check the ink levelsSolution 5 Check the print settings To align the printer Solution 7 Contact HP supportInk is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 5 Contact HP support Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines To select a print speed or quality Solution 3 Make sure the paper is loaded correctly To align the printer from the HP Officejet Software Solution 4 Use a higher print quality settingSolution 5 Align the printer Solution 6 Automatically clean the print cartridges Printouts are faded or have dull colors Solution 5 Automatically clean the print cartridges Solution 6 Contact HP support Solution 1 Check the print settingsSolution 2 Use a higher quality image Printouts seem blurry or fuzzy Printouts have vertical streaks Solution 3 Print the image in a smaller sizeSolution 4 Align the printer Solution 1 Make sure the paper is loaded correctly Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Printouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Use TrueType or OpenType fontsSolution 2 Align the printer Text edges are jagged Envelopes print incorrectly Print troubleshootingSolution 1 Reload the envelopes in the input tray Solution 2 Load a different type of envelope Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Restart the product and your computer Product prints meaningless characters Solution 2 Try printing another document To check your margin settingsMargins are not printing as expected Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 4 Load the stack of envelopes correctly Blank page came out while printing Solution 1 Check the ink levels in the print cartridges Solution 2 Check for blank pages at the end of the documentSolution 3 Load more paper in the input tray Solution 4 Check the print cartridges for protective tape Scan troubleshooting Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of text Copy troubleshooting Nothing happens when I try to copyTo adjust the brightness Text is incorrect or missing Solution 3 Wait for the product to finish other tasks Solution 1 Turn on the productSolution 2 Place the original correctly on the glass Solution 1 Place the original correctly on the glass Solution 2 Clean the scanner glassParts of the original do not appear or are cut off Printout appears enlarged on Solution 2 Check the ink levels in the print cartridges Printout is blank Errors Flashing lights Errors Product messages File messagesFirmware revision mismatch Memory is full General user messages Solution 1 Close applications that are not being used Solution 2 Create more space on your hard driveBorderless printing error Cannot crop Print cartridge messages Power and connection messagesPaper messages Original HP ink has been depleted Non-HP cartridges installedPreviously used genuine HP cartridges installed Low on ink Printing in ink-backup modePrint Cartridge Problem Incorrect Print Cartridges Incorrectly Installed Cartridges Print Cartridges Missing Solution 1 Remove and reinsert the print cartridgesTo make sure the print cartridges are installed correctly Print cartridges missing or not detected Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Solution 3 Replace the print cartridges Solution 2 Contact HP customer support Incompatible print cartridges Print cartridges in wrong slot Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem Stop the current job To stop a print job from the HP All-in-One Stop the current job Technical information Hewlett-Packard Company notices Environmental product stewardship program Material safety data sheets Power consumptionEco-Tips Paper use Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan HP Officejet 4400 K410 declaration of conformity Declaration of Conformity European Union Regulatory Notice European Union Regulatory Notice Index Index 104