Chapter 8
Solve a problem
Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•“Recommended papers for printing” on page 21
•“Load media” on page 23
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels
Solution: Check the estimated ink levels in the cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
•Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
•Check the print quality setting and make sure it matches the type of paper loaded in the product.
You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a
NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required.
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Align the printer
Solution: Align the printer.
50 Solve a problem
