Errors, Flashing lights | HP 4400 - K4 instruction

Chapter 8

Solve a problem

Errors

If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.

This section contains the following topics:

•Flashing lights

•Product messages

•File messages

•General user messages

•Paper messages

•Power and connection messages

•Print cartridge messages

Flashing lights

The lights on the product flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or flashing on the product.

Attention		Estimate		Number		On light		Description		Solution
light		d Ink		of Copies
		Level		display
		lights
Fast		All ! fast		E		On		Print cartridges are		Install print
blinking		blinking						not installed in the		cartridges.
								printer.

Fast		On		! Fast		On		The product is out of		Load paper and press
blinking				blinking				paper.		any button to resume.

								The product has a		Clear the paper jam,
								paper jam.		and then press any
										button to resume.

Fast		All ! fast		E		On		The print carriage is		Open the front access
blinking		blinking						stalled.		door, and check that
										the carriage is not
										blocked.

Fast		Current		E		Fast		Scanner failure		Turn off the product,
blinking		ink level				blinking				and then turn it on
		On								again.
										If the problem
										persists, contact HP
										customer support. In
										the meantime, you
										can continue to use
										the product as a
										printer.

74 Solve a problem

Image 76

HP 4400 - K4 manual Errors, Flashing lights

Contents

HP Officejet 4400 K410 Page Contents 103 How Do I? Chapter Get to know the HP All-in-One Printer parts Control panel features Print Print documentsRelated topics To print from a software application Print photos To print a photo on photo paper To print a borderless image Print envelopes To print envelopes Print on specialty media Paper Type Plain paperPrint transparencies Click the Printing Shortcuts tab Print Quality Normal or Best Print labels Print brochures Print Quality BestOrientation Portrait or Landscape Two-sided printing Manual Print booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or Landscape Print a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution To create a printing shortcut Use printing shortcutsTo delete a printing shortcut Set the default print settings To change the default print settings Print Paper basics Recommended papers for printing HP Office Paper HP Iron-On TransfersHP Premium Inkjet Transparency Film HP Photo Value Pack Load small-size paper Load mediaLoad full-size paper Load envelopes BasicsPaper Paper basics Scan to a computer ScanSingle page scan a. Load original Related topics Copy text or mixed documents CopyBlack and White Copy a. Load paper Color Copy Set the copy paper type Paper basics on Work with cartridges Check the estimated ink levelsOrder ink supplies To check the ink levels from the HP Officejet Software Automatically clean print cartridges Choose the right cartridgesFind the cartridge number To order ink cartridges from your desktop To clean the print cartridges Click Clean the Print CartridgesReplace the cartridges To replace the cartridges Work with cartridges Cartridge warranty information Chapter Solve a problem If you have a problem, follow these stepsHP support Support process Placing a call Phone support periodSupport phone numbers After the phone support period Dqpdun Setup troubleshooting Additional warranty optionsTroubleshooting common setup issues Product will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Minimum System Checks screen appears Received a message that an Unknown Error has occurred To uninstall from a Windows computer Uninstall and reinstall the softwareRegistration screen does not appear Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printer Ink is not filling the text or graphics completely Solution 7 Contact HP supportTo align the printer Solution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 5 Contact HP support Solution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines To select a print speed or quality Solution 3 Make sure the paper is loaded correctly Solution 5 Align the printer Solution 4 Use a higher print quality settingTo align the printer from the HP Officejet Software Solution 6 Automatically clean the print cartridges Printouts are faded or have dull colors Solution 5 Automatically clean the print cartridges Solution 6 Contact HP support Solution 1 Check the print settingsSolution 2 Use a higher quality image Printouts seem blurry or fuzzy Solution 4 Align the printer Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 1 Make sure the paper is loaded correctly Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Printouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Use TrueType or OpenType fontsSolution 2 Align the printer Text edges are jagged Solution 1 Reload the envelopes in the input tray Print troubleshootingEnvelopes print incorrectly Solution 2 Load a different type of envelope Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Restart the product and your computer Product prints meaningless characters Solution 2 Try printing another document To check your margin settingsMargins are not printing as expected Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 4 Load the stack of envelopes correctly Blank page came out while printing Solution 1 Check the ink levels in the print cartridges Solution 2 Check for blank pages at the end of the documentSolution 3 Load more paper in the input tray Solution 4 Check the print cartridges for protective tape Scan troubleshooting Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of text Copy troubleshooting Nothing happens when I try to copyTo adjust the brightness Text is incorrect or missing Solution 2 Place the original correctly on the glass Solution 1 Turn on the productSolution 3 Wait for the product to finish other tasks Solution 1 Place the original correctly on the glass Solution 2 Clean the scanner glassParts of the original do not appear or are cut off Printout appears enlarged on Solution 2 Check the ink levels in the print cartridges Printout is blank Errors Flashing lights Errors Product messages File messagesFirmware revision mismatch Memory is full General user messages Solution 1 Close applications that are not being used Solution 2 Create more space on your hard driveBorderless printing error Cannot crop Paper messages Power and connection messagesPrint cartridge messages Previously used genuine HP cartridges installed Non-HP cartridges installedOriginal HP ink has been depleted Print Cartridge Problem Incorrect Print Cartridges Printing in ink-backup modeLow on ink Incorrectly Installed Cartridges Print Cartridges Missing Solution 1 Remove and reinsert the print cartridgesTo make sure the print cartridges are installed correctly Print cartridges missing or not detected Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Solution 3 Replace the print cartridges Solution 2 Contact HP customer support Incompatible print cartridges Print cartridges in wrong slot Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem Stop the current job To stop a print job from the HP All-in-One Stop the current job Technical information Hewlett-Packard Company notices Environmental product stewardship program Material safety data sheets Power consumptionEco-Tips Paper use Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan HP Officejet 4400 K410 declaration of conformity Declaration of Conformity European Union Regulatory Notice European Union Regulatory Notice Index Index 104