Phone support period, Placing a call | HP 4400 - K4 specification

Chapter 8

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Solve a problem

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Officejet 4400 K410)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

40 Solve a problem

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HP 4400 - K4 manual Phone support period, Placing a call, Support phone numbers

Contents

HP Officejet 4400 K410 Page Contents 103 How Do I? Chapter Get to know the HP All-in-One Printer parts Control panel features Related topics PrintPrint documents To print from a software application Print photos To print a photo on photo paper To print a borderless image Print envelopes To print envelopes Print transparencies Print on specialty mediaPaper Type Plain paper Click the Printing Shortcuts tab Print Quality Normal or Best Print labels Orientation Portrait or Landscape Print brochuresPrint Quality Best Two-sided printing Manual Print Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or Landscape Print using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution Use printing shortcuts To create a printing shortcutTo delete a printing shortcut Set the default print settings To change the default print settings Print Paper basics Recommended papers for printing HP Premium Inkjet Transparency Film HP Office PaperHP Iron-On Transfers HP Photo Value Pack Load media Load small-size paperLoad full-size paper Load envelopes BasicsPaper Paper basics Scan Scan to a computerSingle page scan a. Load original Related topics Copy Copy text or mixed documentsBlack and White Copy a. Load paper Color Copy Set the copy paper type Paper basics on Order ink supplies Work with cartridgesCheck the estimated ink levels To check the ink levels from the HP Officejet Software Find the cartridge number Automatically clean print cartridgesChoose the right cartridges To order ink cartridges from your desktop Replace the cartridges To clean the print cartridgesClick Clean the Print Cartridges To replace the cartridges Work with cartridges Cartridge warranty information Chapter HP support Solve a problemIf you have a problem, follow these steps Support process Phone support period Placing a callSupport phone numbers After the phone support period Dqpdun Troubleshooting common setup issues Setup troubleshootingAdditional warranty options Product will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Solution 5 Load paper in the input tray Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Minimum System Checks screen appears Received a message that an Unknown Error has occurred Uninstall and reinstall the software To uninstall from a Windows computerRegistration screen does not appear Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Contact HP support Ink is not filling the text or graphics completelyTo align the printer Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Contact HP support Solution 1 Check the paper type Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image To select a print speed or quality Solution 3 Make sure the paper is loaded correctly Solution 4 Use a higher print quality setting Solution 5 Align the printerTo align the printer from the HP Officejet Software Solution 6 Automatically clean the print cartridges Printouts are faded or have dull colors Solution 5 Automatically clean the print cartridges Solution 2 Use a higher quality image Solution 6 Contact HP supportSolution 1 Check the print settings Printouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 4 Align the printerPrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 1 Make sure the paper is loaded correctlySolution 2 Make sure only one type of paper is loaded Printouts are slanted or skewed Solution 2 Align the printer Solution 2 Wait while the ink driesSolution 1 Use TrueType or OpenType fonts Text edges are jagged Print troubleshooting Solution 1 Reload the envelopes in the input trayEnvelopes print incorrectly Solution 1 Restart the product and your computer Solution 2 Load a different type of envelopeSolution 3 Tuck the flaps to avoid paper jams Product prints meaningless characters Margins are not printing as expected Solution 2 Try printing another documentTo check your margin settings Pages in my document came out in the wrong order Solution 4 Load the stack of envelopes correctly Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Blank page came out while printing Solution 3 Load more paper in the input tray Solution 1 Check the ink levels in the print cartridgesSolution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tape Scan troubleshooting Scanned image is blank Text format is incorrect Scanned image is incorrectly croppedScanned image has incorrect page layout Scanned image shows dotted lines instead of text To adjust the brightness Copy troubleshootingNothing happens when I try to copy Text is incorrect or missing Solution 1 Turn on the product Solution 2 Place the original correctly on the glassSolution 3 Wait for the product to finish other tasks Parts of the original do not appear or are cut off Solution 1 Place the original correctly on the glassSolution 2 Clean the scanner glass Printout appears enlarged on Solution 2 Check the ink levels in the print cartridges Printout is blank Errors Flashing lights Errors Firmware revision mismatch Product messagesFile messages Memory is full General user messages Borderless printing error Solution 1 Close applications that are not being usedSolution 2 Create more space on your hard drive Cannot crop Power and connection messages Paper messagesPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Print Cartridge Problem Incorrect Print CartridgesLow on ink To make sure the print cartridges are installed correctly Incorrectly Installed Cartridges Print Cartridges MissingSolution 1 Remove and reinsert the print cartridges Print cartridges missing or not detected Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Solution 3 Replace the print cartridges Solution 2 Contact HP customer support Incompatible print cartridges Print cartridges in wrong slot Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Solution 3 Replace the print cartridges Solve a problem Stop the current job To stop a print job from the HP All-in-One Stop the current job Technical information Hewlett-Packard Company notices Environmental product stewardship program Eco-Tips Material safety data sheetsPower consumption Paper use Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Chemical Substances Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan HP Officejet 4400 K410 declaration of conformity Declaration of Conformity European Union Regulatory Notice European Union Regulatory Notice Index Index 104