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Compaq 3000 Contents, 1 Product Description, 2 Troubleshooting, 3 Illustrated Parts Catalog

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Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–12

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.5 Notebook External Components . . . . . . . . . . . . . . 1–14

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Diagnostic

Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/

Hardware Kit Components. . . . . . . . . . . . . . . . . . . 3–10

3.4 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Maintenance and Service Guide

iii

Contents
Page Maintenance and Service Guide April Page Contents 1 Product Description 2 Troubleshooting 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries 5 Removal and Replacement Procedures 6 Specifications AConnector Pin Assignments BPower Cord Set Requirements CScrew Listing Index Product Description 1.1 Models Compaq 800 Models Compaq 800 Models (Continued) (Continued) Page Page Page Compaq Presario 3000 Models Compaq Presario 3000 Models (Continued) Page 1.2Features 1.3Clearing a Password 1.4 Power Management 1.5 Notebook External Components Front and Right Side Components (Continued) Figure 1-3.Rear Panel and Left Side Components Rear Panel and Left Side Components Rear Panel and Left Side Components (Continued) Figure 1-4.Keyboard Components Keyboard Components F12 Num lock key Keyboard Components (Continued) Fn key Figure 1-5.Top Components Top Components Top Components (Continued) Num lock Caps lock Figure 1-6.Bottom Components Bottom Components Bottom Components (Continued) 1.6 Design Overview Troubleshooting 2.1Computer Setup and Diagnostics Utilities Using Computer Setup Selecting from the File Menu Selecting from the Security Menu Selecting from the Advanced Menu Advanced Menu (Continued) 2.2 Using Compaq Diagnostics Obtaining, Saving, or Printing Configuration Information Obtaining, Saving, or Printing Diagnostic Test Information Status tab Log Error 2.3 Troubleshooting Flowcharts Flowchart 2.1—InitialTroubleshooting Flowchart 2.2—NoPower, Part Flowchart 2.3—NoPower, Part Flowchart 2.4—NoPower, Part Flowchart 2.5—NoPower, Part Flowchart 2.6—NoVideo, Part Flowchart 2.7—NoVideo, Part Flowchart 2.8—NonfunctioningDocking Station (if applicable) Flowchart 2.9—NoOperating System (OS) Loading Flowchart 2.10—NoOS Loading from Hard Drive, Part Flowchart 2.11—NoOS Loading from Hard Drive, Part Flowchart 2.12—NoOS Loading from Hard Drive, Part Flowchart 2.13—NoOS Loading from CD- or DVD-ROMDrive Flowchart 2.14—NoAudio, Part Flowchart 2.15—NoAudio, Part Flowchart 2.16—NonfunctioningDevice Flowchart 2.17—NonfunctioningKeyboard Flowchart 2.18—NonfunctioningPointing Device Flowchart 2.19—NoNetwork or Modem Connection Illustrated Parts Catalog 3.1 Serial Number Location 3.2 Notebook System Major Components Spare Parts: Notebook System Major Components Page Spare Parts: Notebook System Major Components (Continued) Page Page Page Page 3.3Miscellaneous Plastics/ Hardware Kit Components Miscellaneous Plastics/Hardware Kit Components Spare Part Number 3.4 Miscellaneous Spare Parts: Miscellaneous (not illustrated) (Continued) 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors 4.3Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5Packaging and Transporting Precautions 4.6Workstation Precautions 4.7 Grounding Equipment and Methods Typical Electrostatic Voltage Levels Static-ShieldingMaterials Removal and Replacement Procedures 5.1 Serial Number 5.2 Disassembly Sequence Chart Disassembly Sequence Chart (Continued) 5.3Preparing the Notebook for Disassembly Page Page Page Page 5.4 Notebook Feet 5.5 Memory Expansion Board Page Page 5.6 Optical Drive 5.7 LED Switch Cover Page 5.8 Keyboard Page Page 5.9 Heat Sink Page Page 5.10 Fan 5.11 Processor Page 5.12 Display Assembly Page Page 5.13 Top Cover Page Page Page Page 5.14 1394 Board Page 5.15 Modem Board Page 5.16 System Board Page 5.17Real Time Clock (RTC) Battery Page Specifications Notebook (Continued) 16.0-inchSXGA, TFT Display 13.3-inchSXGA, TFT Display Page Hard Drives (Continued) DVD-ROMDrive CD-RWDrive System DMA System Interrupts System I/O Addresses System I/O Addresses (Continued) Page System Memory Map Connector Pin Assignments Table A-2 RJ-11Modem Table A-3 Universal Serial Bus Table A-4 Parallel Table A-5 External Monitor Table A-6 Stereo Speaker/Headphone Table A-7 Microphone Power Cord Set Requirements 3-ConductorPower Cord Set General Requirements Country-SpecificRequirements Page Screw Listing Table C-1 Torx T8 M2.5 × 7.0 Screw Figure C-1.Torx T8 M2.5 × 7.0 Screw Location Torx T8 M2.5 × 7.0 Screw (Continued) Figure C-2.Torx T8 M2.5 × 7.0 Screw Locations Figure C-3.Torx T8 M2.5 × 7.0 Screw Location Table C-2 Phillips M3.0 × 4.0 Screw Figure C-4.Phillips M3.0 × 4.0 Screw Locations Table C-3 Phillips M2.0 × 4.0 Screw Figure C-5.Phillips M2.5 × 4.0 Screw Locations Table C-4 Phillips M2.5 × 4.0 Screw Figure C-6.Phillips M2.5 × 4.0 Screw Locations Phillips M2.5 × 4.0 Screw (Continued) Figure C-7.Phillips M2.5 × 4.0 Screw Locations Table C-5 Torx T8 M2.5 × 16.0 Screw Figure C-8.Torx T8 M2.5 × 16.0 Screw Locations Table C-6 Phillips M2.0 × 4.5 Screw Figure C-9.Phillips M2.0 × 4.5 Screw Locations Phillips M2.0 × 4.5 Screw (Continued) Figure C-10.Phillips M2.0 × 4.5 Screw Locations Table C-7 Phillips M2.0 × 13.0 Screw Figure C-11.Phillips M2.0 × 13.0 Screw Locations Index