Troubleshooting Your Notebook | Compaq 319921-001 manual

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Troubleshooting

Troubleshooting Your Notebook

This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

For a more complete list of troubleshooting suggestions, see the “Troubleshooting” chapter in the Reference Guide on the Documentation Library CD included with your notebook.

Use the Windows troubleshooters. Select Start > Help and Support.

Select the question mark One-Touch key located at the top of the keyboard.

See the Microsoft Windows manual shipped with the notebook.

Refer to the Worldwide Telephone Numbers booklet to contact customer service for help and support.

Display Problems

If the Notebook Is On, But the Screen Is Blank

Move the mouse or tap the TouchPad. This will wake the display if it is in Display-off mode.

If the notebook is cold, allow it to warm up.

Startup Guide

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Compaq 319921-001 Troubleshooting Your Notebook, Display Problems, If the Notebook Is On, But the Screen Is Blank

Contents

Startup Guide Page Your Hewlett-Packard product contains software programs Software Product License Agreement For a notebook supplied with a Microsoft operating system Startup Guide Software Product License Agreement Contents Index Battery Packs and Power ManagementTroubleshooting Getting Started with Your Notebook Important Safety Information Identifying Parts of the Notebook Front Panel and Right Panel Components Getting Started with Your Notebook Left Panel and Back Panel Components Getting Started with Your Notebook Bottom Panel Components Getting Started with Your Notebook Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your Notebook Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Using the Documentation Library CD Operating Your Notebook Basic Operation Following table is describing the default power setting Default Power Settings To Change the Boot Device To Reset the Notebook To Use the TouchPad TouchPad on-off button and indicator light This hot key Does this To Use the Function Hot Keys To Play DVD Movies Using CDs or DVDs To Connect an Infrared Device Select Models Only To Connect a TV to Your Notebook Transferring Files Through an Infrared Connection Using the Infrared PortPrinting to an Infrared Printer To Check Battery Status Battery Packs and Power ManagementUsing Battery Power From the Windows Control Panel To Respond to a Low-Battery Warning To Recharge the Battery Pack If the Notebook Is On, But the Screen Is Blank TroubleshootingTroubleshooting Your Notebook Display Problems If the Notebook Hard Drive Does Not Spin Hard Drive ProblemsIf the Screen Is Difficult to Read If an External Display Does Not Work If the TouchPad Does Not Work Keyboard and Pointing Device ProblemsPerformance Problems If the Pointer Is Difficult to Control If the Notebook Turns Off Immediately After It Turns On Power and Battery Pack Problems If the Notebook Will Not Boot from Battery Power Startup ProblemsIf the Notebook Does Not Respond When You Turn It On To Run the Bios Setup Utility Configuring Your Notebook Troubleshooting Index Index Index Index