Contents |
| Standard 1.0 |
3 | Verifying the configuration | 87 |
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Verifying that the server can log on to the switch . . . . . . . . . . . . . . . . . . . . . 89 Verifying ACD groups and subgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Verifying that phonesets are correctly configured . . . . . . . . . . . . . . . . . . . . . 92 Verifying that agents are correctly configured . . . . . . . . . . . . . . . . . . . . . . . . 94 Verifying that the CDNs are correctly configured . . . . . . . . . . . . . . . . . . . . . 95 Verifying that music and RAN routes are correctly configured . . . . . . . . . . . 97 Verifying that DNISs are correctly configured. . . . . . . . . . . . . . . . . . . . . . . . 99
4 Troubleshooting | 101 |
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Subsystem link problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Resource configuration problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
A Preinstallation checklist | 111 |
Preinstallation checklist | . 112 |
Glossary | 115 |
Index | 137 |
viii | Symposium Call Center Server |
