Nortel Networks DMS/MSL-100 manual

April 2004 Gettingstarted

Symposium Call Center Server supports the DMS, MLS-100, Succession 2000, and Communication Server 2100 switches. Throughout this guide, the term DMS Switch applies to all the supported switch types.

Note: If the link to the server goes down, ACD routing configured on the switch provides a backup method for handling calls.

3PC

The Third-Party Core (3PC) card (also known as the Call Agent Card) provides processing power for the Communication Server 2100 compact configurations.

EIU

The Ethernet Interface Unit (EIU) enables the switch to connect to an Ethernet network for communication with Symposium Call Center Server.

Note: The rules for the EIU also apply to the 3PC card.

ICM

The Intelligent Call Manager (ICM) serves as an interface between Symposium Call Center Server and the switch. The ICM receives information from the switch and transmits it to Symposium Call Center Server. It receives information from the server and transmits it to the switch.

The number available for Symposium Call Center Server depends on the number of other ICM-based applications connecting to the switch. The switch can support up to 16 ICM connections for CCM05/SCAI07 through CCM13/ SCAI15, and up to 96 for CCM14/SCAI15 and higher. (This value is determined by the data in the iphost.)

Symposium Call Center Server requires software packages ICM00001, ICM00010, or ICM00020 MSL09.

Note: You must configure certain parameters to establish a secure ICM session. For more information about configuring ICM security, see the Administrator’s Guide.

Symposium and DMS/MSL-100 Switch Guide 15