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April 2004 | Gettingstarted |
Symposium Call Center Server supports the DMS,
Note: If the link to the server goes down, ACD routing configured on the switch provides a backup method for handling calls.
3PC
The
EIU
The Ethernet Interface Unit (EIU) enables the switch to connect to an Ethernet network for communication with Symposium Call Center Server.
Note: The rules for the EIU also apply to the 3PC card.
ICM
The Intelligent Call Manager (ICM) serves as an interface between Symposium Call Center Server and the switch. The ICM receives information from the switch and transmits it to Symposium Call Center Server. It receives information from the server and transmits it to the switch.
The number available for Symposium Call Center Server depends on the number of other
Symposium Call Center Server requires software packages ICM00001, ICM00010, or ICM00020 MSL09.
Note: You must configure certain parameters to establish a secure ICM session. For more information about configuring ICM security, see the Administrator’s Guide.
Symposium and | 15 |