April 2004 | Glossary |
V
W
A script that is modified by an authorized user on the Symposium Call Center Server system.
utility
A program that performs a specific task, usually related to managing system resources. Operating systems contain a number of utilities for managing disk drives, printers, and other devices.
validation
The process of checking a script to ensure that all the syntax and semantics are correct. A script must be validated before it can be activated.
variable
A placeholder for values calculated within a script, such as CLID. Variables are defined in the Script Variable Properties sheet and can be used in multiple scripts to determine treatment and routing of calls entering Symposium Call Center Server. See also call variable, global variable.
WAN
See also Wide area network.
Wide area network
A computer network that spans a relatively large geographical area. Typically, a WAN consists of two or more local area networks (LANs). The largest WAN in existence is the Internet.
workload scenarios
Sets of configuration values defined for typical patterns of system operations. Five typical workload scenarios (entry, small, medium, large, and upper end) are used in the Capacity Assessment Tool for capacity analysis for the Symposium Call Center Server.
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