Nortel Networks DMS/MSL-100 manual

Glossary Standard 1.0

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MIB

See Management Information Base.

MLS

See Meridian Link Services.

MSL-100

Meridian Stored Logic 100 switch

music route

A resource installed on the switch that provides music to callers while they wait for an agent.

network interface card

An expansion board that enables a PC to be connected to a local area network (LAN).

night mode

A skillset state in which the server does not queue incoming calls to the skillset, and in which all queued calls are given night treatment. A skillset goes into night mode automatically when the last agent logs off, or the administrator can put it into night mode manually. See also out-of-service mode, transition mode.

NPA

See Number Plan Area.

Number Plan Area

Area code

object linking and embedding

A compound document standard that enables you to create objects with one application, and then link or embed them in a second application.

ODBC

See Open Database Connectivity.

126 Symposium Call Center Server