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Glossary | Standard 1.0 |
N
O
MIB
See Management Information Base.
MLS
See Meridian Link Services.
Meridian Stored Logic 100 switch
music route
A resource installed on the switch that provides music to callers while they wait for an agent.
network interface card
An expansion board that enables a PC to be connected to a local area network (LAN).
night mode
A skillset state in which the server does not queue incoming calls to the skillset, and in which all queued calls are given night treatment. A skillset goes into night mode automatically when the last agent logs off, or the administrator can put it into night mode manually. See also
NPA
See Number Plan Area.
Number Plan Area
Area code
object linking and embedding
A compound document standard that enables you to create objects with one application, and then link or embed them in a second application.
ODBC
See Open Database Connectivity.
126 | Symposium Call Center Server |