April 2004 | Glossary |
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event
1.An occurrence or action on the Symposium Call Center Server, such as the sending or receiving of a message, the opening or closing of an application, or the reporting of an error. Some events are for information only, while others can indicate a problem. Events are categorized by severity: information, minor, major, and critical. 2. An action generated by a script command, such as queuing a call to a skillset or playing music.
expression
A building block used in scripts to test for conditions, perform calculations, or compare values within scripts. See also logical expression, mathematical expression, relational expression.
first-level threshold
The value that represents the lowest value of the normal range for a statistic in a threshold class. The system tracks how often the value for the statistic falls below this value.
global settings
Settings that apply to all skillsets that are configured on your system.
global variable
A variable that contains values that can be used by any script on the system. You can only change the value of a global variable in the Script Variable Properties sheet. You cannot change it in a script. See also call variable, variable.
Host Data Exchange
A rich scripting language provided with Symposium Call Center Server to control treatment of calls.
ICM
See Intelligent Call Manager.
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