April 2004 | Gettingstarted |
Components
Introduction
Symposium Call Center Server consists of three key components: telephony, server, and client.
Telephony component
The telephony component includes the switch, the Ethernet Interface Unit (EIU), Intelligent Call Manager (ICM), and the agent and supervisor phonesets.
Server component
The server in Symposium Call Center Server can be located at either the central office or customer site.
Client component
The client is installed on the supervisor workstations and accesses the server over the customer’s LAN.
Symposium Call Center Server components
The following illustration shows the relationship of the components required for Symposium Call Center Server:
Symposium and | 13 |
