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Verifying the configuration | Standard 1.0 |
Verifying that agents are correctly configured
Introduction
If agents are correctly configured, agents can log on to a phoneset, and their status is correctly reported in the agent
Before you begin
Ensure that the phoneset has been acquired on Symposium Call Center Server. On a client workstation, open an Agent
To verify agent logons
1At a phoneset configured as an agent set, pick up the handset.
2Press the Make Set Busy (MSB) key.
3Press the Incalls key.
4Enter the agent’s logon ID.
Result: The Not Ready light goes on and the Make Set Busy indicator goes off. On the Agent
5Press the Not Ready key.
Result: On the Agent
94 | Symposium Call Center Server |