Nortel Networks DMS/MSL-100 manual Verifying that agents are correctly configured

Verifying the configuration Standard 1.0

Verifying that agents are correctly configured

Introduction

If agents are correctly configured, agents can log on to a phoneset, and their status is correctly reported in the agent real-time display.

Before you begin

Ensure that the phoneset has been acquired on Symposium Call Center Server. On a client workstation, open an Agent real-time display window.

To verify agent logons

1At a phoneset configured as an agent set, pick up the handset.

2Press the Make Set Busy (MSB) key.

3Press the Incalls key.

4Enter the agent’s logon ID.

Result: The Not Ready light goes on and the Make Set Busy indicator goes off. On the Agent real-time display window, the agent appears with the value “Not Ready” in the In Calls Status column.

5Press the Not Ready key.

Result: On the Agent real-time display window, the agent’s In Calls Status changes to Idle.

94 Symposium Call Center Server