Nortel Networks DMS/MSL-100 manual Tapi, Tcp/Ip, Tdm

April 2004 Glossary

Symposium Web Center Portal

A client/server contact center application that expands contact center e-mail capabilities to allow agents to view, respond to, and track requests over the Internet.

Symposium Web Client

A browser-based tool for call center administrators and supervisors used for managing and configuring a contact center and its users, defining access to data, and viewing real-time and historical reports. The Sympsoium Web Client software is installed on an application server. See also application server.

system-defined script

The Master_Script can be customized or deactivated by a user, but cannot be deleted. This script is the first script executed for every call arriving at the call center.

T TAPI

See Telephony Application Program Interface.

TCP/IP

See Transmission Control Protocol/Internet Protocol.

TDM

See Time-Division Multiplex

telephony

The science of translating sound into electrical signals, transmitting them, and then converting them back to sound. The term is used frequently to refer to computer hardware and software that perform functions traditionally performed by telephone equipment.

Telephony Application Program Interface

An interface between the switch and an application that allows the application to control the telephone on a user’s desktop.

threshold

A value for a statistic at which system handling of the statistic changes.

Symposium and DMS/MSL-100 Switch Guide 133