Nortel Networks DMS/MSL-100 manual Verifying that the server can log on to the switch

April 2004 Verifying the configuration

Verifying that the server can log on to the switch

Introduction

Symposium Call Center Server attempts to log on to the switch at startup and— if the link goes down—whenever the link becomes available. To allow the server to log on, the following conditions must be met:

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The ICM link between the switch and Symposium Call Center Server must be correctly configured.

The server logon parameters must be correctly configured.

To verify the integrity of the ICM link

1At the switch, use the SNPINGCI utility to ping the ELAN IP address of the server in Symposium Call Center Server. (For more information about the SNPINGCI utility, refer to the DMS Utilities Guide.)

2On Symposium Call Center Server, open a DOS window and use the PING command to ping the switch IP address (specified for parameter CMIPADDR in table IPNETWORK).

If the connection fails, the link is incorrectly configured. You must confirm that the configuration information entered on Symposium Call Center Server matches the information defined in the resources configured on the switch.

Note: If you receive the message “destination net unreachable” when using the ping command, it might be necessary to add a static route to the switch.

To create a static route

1On Symposium Call Center Server, from the Start menu, select Programs ➝ MS-DOS Prompt.

Result: The MS-DOS Prompt window appears.

Symposium and DMS/MSL-100 Switch Guide 89