Glossary | Standard 1.0 |
phoneset
The physical device, connected to the switch, to which calls are presented. Each agent and supervisor must have a phoneset.
phoneset display
The display area on an agent’s phoneset where information about incoming calls can be communicated.
Position ID
A unique identifier for a phoneset, used by the switch to route calls to the phoneset. Referred to as Telephony/Port Address in Symposium Call Center Server.
primary
A directory number that callers can dial to reach an ACD group.
primary script
A script that is executed or referenced by the Master script. A primary script can route calls to skillsets, or it can transfer routing control to a secondary script. See also Master script, script, secondary script.
R RAN
recorded announcement
RAN route
See recorded announcement route.
RAS
See Remote Access Services.
Real-time Statistics Multicast
An interface that provides
recorded announcement route
A resource installed on the switch that offers a recorded announcement to callers.
128 | Symposium Call Center Server |
