April 2004 | Gettingstarted |
Skills you need
Introduction
This section describes the skills and knowledge you need to use this guide effectively.
Nortel Networks product knowledge
Knowledge of, or experience with, the following Nortel Networks products can be of assistance when configuring the switch to communicate with Symposium Call Center Server:
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Symposium Call Center Server
DMS switch
Switch release CCM010/SCAI12 to CCM017/SCAI17
Intelligent Call Manager switch translation release ICM00001 to ICM00075
!Maintenance Administration Position (MAP) terminal
!Service Orders (servord) utility
!Switch Translation Guide
!Automatic Call Distribution (ACD)
!other switch administration and monitoring tools
PC experience or knowledge
Knowledge of, or experience with, the following PC products is of assistance when administering the Symposium Call Center Server:
!Microsoft Windows 2000 or Windows XP
Other experience or knowledge
Other types of experience or knowledge that might be of use include
!TCP/IP networking
Symposium and | 11 |
