April 2004 | Index |
logon
agents or supervisors unable to log on, 107 failure, 90
server, configuring switch, 38 troubleshooting, 103
logon configuring
entering and editing table data, 42 introduced, 40
printing table data, 42 logon IDs
configuring, 76 configuring for agent, 76
logon parameters Business Group, 85 DMS password, 85 MBG, 85 Network Node, 84 Service ID, 85 service version, 86
M
MBG logon parameters, 85 music and RAN routes
verifying configuration, 97
verifying configuration sample script, 97
N
Network Node, logon parameters, 84
P
phoneset keys configuring for agent, 69 configuring for supervisor, 74
phonesets
ACD groups configuration, 60 configuring for agent on the server, 72 configuring for agents, 71 configuring for supervisor, 74 configuring for supervisor on the server, 75 server cannot acquire, 104 troubleshooting, 104, 106
verifying agent configuration, 92 verifying configuration, 92 verifying supervisor configuration, 93
predefined values, server configuration, 84
R
RAN route, configuring, 56
remote host IP address, ICM security, 39
S
sample script DNIS, 100
music and RAN routes, 97 SCAI support, 12
SCAICOMS configuring, 43 updating table, 43
SCAIGRP configuring, 46 updating table, 46
SCAIPROF configuring, 49 updating table, 49
SCAISSRV configuring, 47
secondary DN monitoring problems, 106 server
checking configuration, 81 components, 16
configuration and switch datafill, 83 configuration and switch datafill relationship
table, 83 configuration overview, 80 configuring, 55 configuring CDNs, 68 configuring DNISs, 68
does not monitor activity on secondary DN,
106
predefined configuration values, 84 troubleshooting, 106
unable to acquire phonesets, 106 Service ID, logon parameters, 85 service version, logon parameters, 86
Symposium and | 139 |
