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April 2004 | Gettingstarted |
ELAN
The embedded LAN (ELAN) is a dedicated Ethernet TCP/IP LAN connecting the Symposium Call Center Server and the switch. The ELAN must be a private isolated network that is dedicated to the switch and to the call center. The ELAN must not have a physical or logical connection with the customer network. This eliminates the potential impact of caller network traffic on call processing.
Front-end IVR system (optional)
The switch can direct calls to an optional
Third-party applications (optional)
Optional
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the ability to exchange data with the server, using Host Data Exchange (HDX)
the ability to receive
the ability to receive
the ability to access configuration and statistical data in the Symposium Call Center Server database, using Open Database Connectivity (ODBC) database drivers
the ability to trigger screen pops for inbound triggers, using Meridian Link
ICM applications using LinkPlexer 1.2 (optional)
LinkPlexer 1.2 is a Windows 2000 application that acts as a proxy to enable multiple ICM applications to share the same session and
Symposium and | 17 |