Nortel Networks DMS/MSL-100 manual Configuring CDNs on the server, Configuring DNISs on the server

Configuring the switch Standard 1.0

4Type FEAT and press Enter.

Result: The FEATURE prompt appears.

5Type ACD and press Enter.

Result: The ACDGRP prompt appears.

6Continue responding to the prompts to define the ACD-DN or supplementary DN. (For more information about the prompts, see the Translations Guide.) To define an ACD-DN, at the DNTYPE prompt, type PRIM. To define a supplementary DN, at the DNTYPE prompt, type SUPP.

Result: The utility prompts you to save the new ACD-DN or supplementary DN.

7Type Y and press Enter.

8Repeat steps 2 through 7 for each ACD-DN that you want to define.

9To exit from the table, type quit and press Enter.

Configuring CDNs on the server

CDNs configured on the switch must have matching data configured on Symposium Call Center Server. If, at any time, you edit any of the data on Symposium Call Center Server, you must reconfigure the resource on the switch. For more information, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.

Note: If you intend to reconfigure a CDN, you must first deacquire the CDN, edit the configuration parameters, and then reacquire the CDN.

Configuring DNISs on the server

If you want Symposium Call Center Server to report on calls to your primary and supplementary ACD-DNs, you must configure them as Dialed Number Identification Services (DNISs) on the server. For more information, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.

68 Symposium Call Center Server