Index | Standard 1.0 |
configuring (continued) agent phonesets, 71
agent phonesets on the server, 72 agents on the server, 77 BGDATA, 44
CDNs, 66
CDNs in controlled mode, 62 CDNs in default mode, 62 CDNs on server, 68 CUSTNTWK, 51
DNISs on server, 68 DNs, 66
logon, 40 logon IDs, 76 phoneset keys, agent, 69 phoneset keys, supervisor, 74 phoneset, agent, 69, 71 phoneset, agent on the server, 72 phoneset, supervisor, 74
phoneset, supervisor on the server, 75 RAN and music routes, 56 SCAICOMS, 43
SCAIGRP, 46
SCAIPROF, 49
SCAISSRV, 47 server, 55 server logon, 38
supervisor phoneset keys, 74 supervisor phonesets, 74 supervisor phonesets keys, 74 supervisor phonesets on the server, 75 supplementary DN, 67
switch, 35
switch resources, 54 controlled mode
configuring CDNs, 62
CUSTNTWK configuring, 51
D
default mode configuring CDNs, 62
Digitally Recorded Announcement Machine, 24 DMS password
ICM security, 39 logon parameters, 85
DN, supplementary, 67 DNISs
configuring on server, 68 verifying configuration, 99
verifying configuration sample script, 100 DNs, configuring, 66
E
emergency notification of supervisors, 107
G
groups for phonesets, 60
H
Hold/UnHold
no activity on Agent RTD, 109 reporting, 12
I
iButton, 12
ICM
link verification, 89 LinkPlexer, 17, 105 multiple applications, 105
ICM security
DMS password, 39 linkset name, 39
remote host IP address, 39 IDs
configuring for agent logon, 76 configuring for logon, 76
L
LinkPlexer, 17, 105
linkset name, ICM security, 39
138 | Symposium Call Center Server |
