Index | Standard 1.0 |
Skillset display, 12, 109
subsystem link problem troubleshooting, 103 supervisor phoneset keys, configuring, 74 supervisor phonesets
configuring, 74, 75 verifying configuration, 93
supervisors
emergency notification, 107 unable to log on, 107
supervisors, configuring phoneset on the server,
75
switch
configuring datafill and server, 83 configuring resources, 54
datafill and server configuration relationship table, 83
supported switches, 10 troubleshooting, 103
Symposium Call Center Server logon parameters
Business Group, 85 DMS password, 85 MBG, 85 Network Node, 84 Service ID password, 85 service version, 86
Symposium Call Center Server Web Client, 10
T
table data
entering and editing, 42 printing, 42
agent Variable Wrap state, 108
agents or supervisors unable to log on, 107 calls not presented to agents, 108
client logon, 103 overview, 102 phoneset dial tone, 104 resource configuration, 106 server cannot acquire CDNs, 106 server cannot acquire phonesets, 106
server not monitoring activity on secondary
DN, 106
server not receiving switch information, 103 subsystem link problems, 103 supervisors emergency notification, 107
V
Variable Wrap state, 108 verifying
ACD, 91
ACD groups and subgroups, 91 agent phoneset configuration, 92 agents configuration, 94 CDNs configuration, 95
DNIS configuration, 99 DNISs sample script, 100 ICM link, 89
music and RAN route configuration, 97 music and RAN route sample script, 97 overview, 88
phoneset configuration, 92 server logon to switch, 89 supervisor phoneset configuration, 93
W
Web Client, 10
140 | Symposium Call Center Server |
