Nortel Networks DMS/MSL-100 manual Transition mode

Glossary Standard 1.0

threshold class

A set of options that specifies how statistics are treated in reports and real-time displays. See also display threshold, pegging threshold.

Time-DivisionMultiplex

A method of transmission in which a signal is separated into multiple segments at the transmission source, and then reassembled at the receiving end.

time intrinsic

A script element that stores information about system time, including time of day, day of week, and week of year. See also call intrinsic, intrinsic, skillset intrinsic, traffic intrinsic.

Token Ring

A PC network protocol developed by IBM. A Token Ring network is a type of computer network in which all the computers are arranged schematically in a circle.

traffic intrinsic

An intrinsic that inserts information about system-level traffic in a script. See also call intrinsic, intrinsic, skillset intrinsic, time intrinsic.

transition mode

A skillset state in which the server presents already queued calls to a skillset. New calls queued to the skillset are given out-of-service treatment. See also night mode, out-of-service mode.

Transmission Control Protocol/Internet Protocol

The communication protocol used to connect devices on the Internet. TCP/IP is the standard protocol for transmitting data over networks.

treatment

See call treatment.

U user-created script

A script that is created by an authorized user on the Symposium Call Center Server system. Primary and secondary scripts are user-created scripts.

134 Symposium Call Center Server