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Glossary | Standard 1.0 |
threshold class
A set of options that specifies how statistics are treated in reports and
Time-Division Multiplex
A method of transmission in which a signal is separated into multiple segments at the transmission source, and then reassembled at the receiving end.
time intrinsic
A script element that stores information about system time, including time of day, day of week, and week of year. See also call intrinsic, intrinsic, skillset intrinsic, traffic intrinsic.
Token Ring
A PC network protocol developed by IBM. A Token Ring network is a type of computer network in which all the computers are arranged schematically in a circle.
traffic intrinsic
An intrinsic that inserts information about
transition mode
A skillset state in which the server presents already queued calls to a skillset. New calls queued to the skillset are given
Transmission Control Protocol/Internet Protocol
The communication protocol used to connect devices on the Internet. TCP/IP is the standard protocol for transmitting data over networks.
treatment
See call treatment.
U user-created script
A script that is created by an authorized user on the Symposium Call Center Server system. Primary and secondary scripts are
134 | Symposium Call Center Server |