Getting started | Standard 1.0 |
1.An incoming call arrives at the switch.
2.The call is routed to an IVR port (optional).
3.The IVR transfers the call to a CDN after the caller enters digits (optional).
4.The call is routed to an IVR port.
5.The caller receives an IVR treatment, prompting him or her to respond through the use of phoneset keys.
6.The IVR transfers the call to a CDN after the caller enters digits.
7.The call remains queued in the CDN awaiting further call processing.
8.The switch sends a call notification to Symposium Call Center Server. The call is routed in either of the following ways:
22 | Symposium Call Center Server |
