April 2004 | Verifying the configuration |
Verifying ACD groups and subgroups
Introduction
To verify that ACD groups and subgroups are correctly defined, use the ACDSHOW utility.
Before you begin
Before verifying the ACD configuration, you must log on to the switch from a MAP terminal with a user ID that has the privilege levels required to access the ACDSHOW utility.
To verify ACD configurations
Check the ACD configuration using the ACDSHOW command. (For more information about this command, refer to the Translations Guide.) Ensure that the following conditions have been met for each ACD group to which
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The AGTASSN option is enabled.
The Variable Wrap (VARWRAP) option is enabled. When an agent releases a call, the Variable Wrap feature prevents another call from being presented to the agent for a specific period of time. If you do not want to allow wrap- up time at the end of a call, set the wrap time to zero (0).
The Not Ready on Secondary DN (NROSDN) option is enabled. Use this option if you do not want Symposium Call Center Server to present calls to agents who are active on their secondary DN.
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