Nortel Networks DMS/MSL-100 manual Configuring agent phonesets on the server

Configuring the switch Standard 1.0

11Enter a valid value.

Result: The OPTKEY prompt appears.

12Type $ and press Enter.

Result: The utility prompts you to save the new phoneset settings.

Tip: Before you save the configuration, ensure that you perform the following tasks:

!Assign the phoneset a valid DN.

!Assign Make Set Busy (MSB) to valid keys.

!Define any of the following keys, if required:

!secondary DN (only one)

!3-Way Conference (3WC)

!Line of Business key (LOB)

!Emergency key (EMK)

!Fast Transfer key (FXR)

Notes:

!If you use the EMK, configure it for SuprPosID.

!If you define a secondary DN, the ECM option must be specified for the secondary DN key.

13Type Y and press Enter.

14Repeat steps 2 through 13 for each phoneset you want to define.

Configuring agent phonesets on the server

After configuring agent phonesets on the switch, you must configure them on Symposium Call Center Server. To do so, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.

72 Symposium Call Center Server