Nortel Networks DMS/MSL-100 manual Phoneset does not display the skillset name

April 2004 Troubleshooting

Phoneset does not display the skillset name

If the phoneset does not display the skillset name, ensure that the following conditions have been met:

!

!

!

!

The SCAI service version used to connect to the switch is SCAI17 or later.

The customer has subscribed to the default tuple TPQC11$ in table

SCAISSRV.

The tuple TPQC11$ under category TPQC is created with the parameter DISPTEXT in the ROUTECALL function.

The DN from which the call is being routed has been associated to the SCAI session.

Agent Real-Time Display does not show Hold/UnHold activity

If the Agent Real-Time Display (RTD) does not show Hold/Unhold activity, ensure that the following conditions have been met:

!

!

!

!

The SCAI service version used to connect to the switch is SCAI17 or later.

The DN that is putting the call on hold has the ECM option, with the sub- options CALL-EVENTS and SCAICC set to Y.

The DN should be associated to a SCAI session.

The ICM session on which the DV_CALL_HELD_U message is to be sent is subscribed to the tuple TPCC15$ and SCAICC09$.

Symposium and DMS/MSL-100 Switch Guide 109