Getting started | Standard 1.0 |
Configuration tasks
Introduction
Configuration of the switch to communicate with Symposium Call Center Server involves installing and configuring the EIU, installing and configuring ICM, configuring the switch, and configuring Symposium Call Center Server.
Note: The rules for the EIU also apply to the 3PC card.
Before you begin
Before you begin to install and configure either the EIU or the ICM link, you must ensure you have performed all tasks and recorded all required information as detailed in the following list:
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Obtain an EIU Media Access Control (MAC) address from Nortel Networks. You can request a MAC address by
macadd@nortelnetworks.com
Ensure that Nortel Networks enabled the DMS features for ACD routing and the ICM link (Software Option Control [SOC]).
Configure ACD groups and the included agents on the switch.
Install the three required DMS EIU circuit packs.
Datafill the DMS IP interface tables.
Install the necessary client drivers (for example, an IVR and TAPI).
Test the TCP/IP link between the client application and the DMS EIU interface.
Install all required applications (for example, IVR system and Symposium Call Center Server).
If your installation of Symposium Call Center Server includes a router system and firewall, you must also complete these tasks:
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Install the network cable from the EIU to the router and firewall.
Configure the DMS side router and firewall.
32 | Symposium Call Center Server |
