Nortel Networks Essential Configuration Steps for MSL 100 Switches

Configuring the switch Standard 1.0

Configuring DNs

Introduction

In table DNROUTE, you must configure each of the Controlled Directory Numbers (CDNs) that Symposium Call Center Server monitors. You must also configure any ACD-DNs and supplementary DNs that you are using.

In the event that Symposium Call Center Server is unable to handle calls, ACD-DNs provide a backup call distribution system to route calls.

Note: Supplementary DNs are usually used for 1-800 numbers.

Before you begin

Before configuring DNs, you must perform the following tasks:

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Log on to the switch from a MAP terminal with a user ID that has the privilege levels required to change the DNROUTE table.

Define the ACD group to which the DNs belong in table ACDGRP (see “Configuring ACD groups” on page 57).

Define the area code (SPA) and exchange (office code) in table TOFCNAME (see the Translations Guide).

To configure a CDN

1Edit the DNROUTE table by typing table DNROUTE and pressing Enter. Result: The > prompt appears.

2Type add and press Enter.

Result: The AREA prompt appears.

3Enter the area code for the CDN. Result: The OFC prompt appears.

4Enter the office code for the CDN.

66 Symposium Call Center Server