
April 2004 | Glossary |
OEM
Original equipment manufacturer
OLE
See object linking and embedding.
Open Database Connectivity
A
out-of-service mode
A skillset state in which the skillset does not take calls. A skillset is out of service if there are no agents logged on or if the supervisor puts the skillset into
out-of-service skillset
A skillset that is not taking any new calls. While a skillset is out of service, incoming calls cannot be queued to the skillset. See also skillset.
P pegging
The action of incrementing statistical counters to track and report on system events.
pegging threshold
A threshold used to define a
PEP
See Performance Enhancement Package.
Performance Enhancement Package
A Symposium Call Center Server supplementary software application that enhances the functionality of previously released software by improving performance, adding functionality, or correcting a problem discovered since the original release.
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