April 2004 | Verifying the configuration |
Verifying that music and RAN routes are correctly configured
Introduction
If music and RAN routes are correctly configured, calls receive the correct recorded announcement or music treatment.
Before you begin
Before using this procedure, complete these tasks:
1.Define a CDN. Ensure that it is correctly configured on both the switch and Symposium Call Center Server.
2.Define two RAN routes. Ensure that the routes are correctly configured on both the switch and Symposium Call Center Server. For information on defining RAN routes, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.
3.Define two music routes. Ensure that the routes are correctly configured on both the switch and Symposium Call Center Server. For information on defining music routes, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.
4.Create a Master script similar to the following sample, validate it, and activate it. For information on creating a Master script, refer to the Scripting Guide.
Sample script
GIVE RINGBACK
WAIT 2
GIVE MUSIC pop_music_gv
WAIT 2
GIVE MUSIC classical_music_gv
Symposium and | 97 |
