April 2004 | Verifying the configuration |
Verifying that the CDNs are correctly configured
Introduction
If a Controlled Directory Number (CDN) is correctly configured, Symposium Call Center Server can acquire that CDN, and calls to that CDN are correctly routed.
Before you begin
Before using this procedure, complete these tasks:
1.Define two CDNs. Ensure that they are correctly configured on both the switch and Symposium Call Center Server.
2.Define two agents. Ensure that the agents are correctly configured on both the switch and Symposium Call Center Server.
3.Define two skillsets on Symposium Call Center Server. For information on defining skillsets, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.
4.Assign one agent to each skillset on the server. For information on assigning skillsets to agents, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.
5.Create a Master script similar to the following sample, validate it, and activate it. For information on creating a Master script, refer to the Scripting Guide.
Note: The sample script uses the skillsets skillset_A_sk and skillset_B_sk, and the CDNs
Symposium and | 95 |
