Intermec user manual Problems While Configuring 802.1x Security, 751G, authentication server

Chapter 4 — Maintaining the Computer

Problems While Configuring 802.1x Security

If you have trouble configuring the computer for 802.1x security, check these problems and possible solutions.

Problem	Solution
The 751G indicates that it is	Make sure the 751G IP address, host IP address, subnet mask, default router are
authenticated, but it does not	configured for network.
communicate with the host.
The 751G does not appear to be	The 751G may not be communicating with access point. Make sure the 751G
authenticating and a network	network name matches access point network name (SSID).
connection icon does not appear on	802.1x security network may not be active. Ensure the server software is properly
the toolbar.	loaded and configured on server PC. See server software documentation for help.
A network connection icon appears	The 751G may not be communicating with the intended access point. Make sure
in the toolbar, but then disappears.	the 751G network name matches the access point network name. Default network
	name is “INTERMEC.”
	Access point may not be communicating with server. Ensure the access point is
	turned on, properly configured, and has 802.1x security enabled.
The 751G indicates it is not	User Name and Password parameters on the 751G must match the user name and
authenticated.	password on authentication server. You may need to reenter the password on both
	the 751G, authentication server.
	On your authentication server, the user and group are allowed and the group policy
	is allowed to log into the server. For help, see the documentation that shipped with
	your authentication server software.
	IP address and secret key for access point must match the IP address and secret key
	on authentication server. You may need to reenter the IP address and secret key on
	both your access point and authentication server.
	Authentication server software is running on server PC
You are setting up multiple access	The 751G does not save WEP key values when changing the SSID. Reenter the
points in a network, with different	WEP key value after changing the SSID, select Apply Network Settings from the
SSIDs, and the connection fails.	802.11 Radio menu. You should now be able to connect to the different access
	points.
You receive a message saying “The	Date and time are not saved when a clean-boot is performed. Reenter the date and
server certificate has expired or your	time, then select Apply Network Settings from the 802.11 Radio menu.
system date is incorrect” after you
perform a clean-boot on the 751G.

Problems While Scanning Bar Codes

Problem	Solution
You cannot see a red beam of light	You may be too far away from the bar code label. Try moving closer to the bar code
from the scanner when you press the	label and scan it again. For information, see “Scanning Bar Codes” on page 13.
Scan button and aim the scanner at	You may be scanning the bar code label “straight on.” Change the scanning angle
a bar code label.	and try again.
	Move within two feet of a wall to test the effective scan of the scanner.
When you release the Scan button	The Good Read light will remain on if you configure the 751G to use continuous/
or handle trigger, the Good Read	edge triggering. If you configure the 751G for level triggering and the Good Read
light does not turn off.	light remains on, there may be a problem. Press the Scan button or pull the trigger
	again without scanning a bar code label. If the light is still on, contact your local
	Intermec representative.

108 751G Color Mobile Computer User’s Manual