April 2004 | Configuring the switch |
Configuring SCAISSRV
Introduction
Table SCAISSRV defines a series of profiles for ICM messages, and specifies what information is included in the messages. The switch makes these messages available to Symposium Call Center Server.
The table below indicates the default configuration of table SCAISSRV. Nortel Networks recommends that you use the default configuration for Symposium Call Center Server.
Note: If you edit the parameters in table SCAISSRV, you must restart Symposium Call Center Server for the changes to take effect. You cannot make any changes to the default services (any service with a $ at the end). You must build custom services to make the changes you require.
SUBSERV | SPROFILE |
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ACDEVENT11$ | ACDEVENT | (CALLQUED Y Y Y Y Y Y Y Y Y Y ) (CALLOFFR Y Y Y |
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| Y Y Y Y Y Y Y Y) (CALLANSWR Y Y Y Y Y Y Y Y Y Y |
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| Y) (CALLREL Y Y Y Y Y) |
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| (AGTLGDIN Y Y Y) (AGTLGDOUT Y Y) (AGTREADY Y |
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| Y) |
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| (AGTNREADY Y Y N) (LOBEVENT Y Y Y) (EMKEVENT |
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| Y Y Y Y Y Y)$ |
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CALLINIT07$ | CALLINIT | (MAKECALL Y Y )$ |
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CTXEVENT10$ | CTXEVENT | (SETOFFHK Y Y ) (CALLOFFR Y Y Y Y Y Y Y Y Y Y Y |
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| Y Y) |
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| (CALLANSWR Y Y Y Y Y Y Y Y Y Y Y Y Y) (CALLREL |
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| Y Y Y) (CALLNAME Y Y Y Y Y)$ |
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DNQUERY07$ | DNQUERY | (DNQUERY Y)$ |
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ICCM10$ | ICCM | (SETCDNST )$ |
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Symposium and | 47 |
