April 2004 | Configuring the switch |
Result: The utility prompts you for the MSQS.
13Enter a valid value.
Result: The utility prompts you for the DISTRING.
14Enter a valid value.
Result: The utility prompts you for the OBSWTONE.
15Enter a valid value.
Result: The utility prompts you for the FRCNGTSV.
16Enter a valid value.
Result: The utility prompts you for the AGTASSN.
17Enter a valid value. This is required for ICM.
Result: The FORCING prompt appears. Forcing is an option that is not datafilled unless you are using it in the existing ACD groups.
18Set FORCING to NONE.
Result: The VARWRAP prompt appears.
19When an agent releases a call, the Variable Wrap feature prevents another call from being presented to the agent for a specific period of time. You must select the Variable Wrap feature and define TIMER (the length of the wrap period) in seconds.
If TIMER is set to a value greater than 0, once an active call is released, the agent is not available to receive any new calls for the length of time specified.
If TIMER is set to the value 0, once the active call is released, the agent immediately becomes available to receive new calls.
If you do not configure Variable Wrap on the switch, the Release Guard feature is enabled. Release Guard prevents calls from being presented to the agent for 1 second after an active call is released.
Result: The NRONSDN prompt appears.
20Select this option if you do not want Symposium Call Center Server to present calls to agents who are active on their secondary DN. The server can only acquire and monitor one secondary DN on each phoneset.
Result: The utility prompts you to save the new ACD group.
21Type $ to end the datafill for the group.
Symposium and | 61 |
