Getting started

Standard 1.0

Switch

 

 

 

 

ICM

Router

 

 

Router

 

 

 

 

EIU

 

Network

ELAN

 

 

 

 

 

ACD

Agent

 

Symposium

 

Call Center

 

 

 

phonesets

Server

 

Voice port lines

 

 

 

 

 

CLAN

 

 

Front- end IVR

Client PC

Client PC

Third-party

(optional)

(administrator)

(supervisor)

application

 

 

 

 

G101333

Switch

 

 

 

 

The switch is the hardware and software component that provides telephony services. The switch sends and receives calls to and from Symposium Call Center Server. When a call arrives at the switch, the switch notifies the server, which performs call processing and routing.

To work with the Symposium Call Center Server, the switch must be running software load CCM010/SCAI12 or later.

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Symposium Call Center Server

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Image 14
Nortel Networks DMS/MSL-100 manual Switch