Getting started | Standard 1.0 |
Switch |
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ICM | Router |
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EIU |
| Network | ELAN |
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ACD | Agent |
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| Call Center | |||
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| phonesets | Server |
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Voice port lines |
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| CLAN |
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Front- end IVR | Client PC | Client PC | ||
(optional) | (administrator) | (supervisor) | application | |
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| G101333 |
Switch |
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The switch is the hardware and software component that provides telephony services. The switch sends and receives calls to and from Symposium Call Center Server. When a call arrives at the switch, the switch notifies the server, which performs call processing and routing.
To work with the Symposium Call Center Server, the switch must be running software load CCM010/SCAI12 or later.
14 | Symposium Call Center Server |