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Getting started | Standard 1.0 |
Server
The server component, which uses Microsoft Windows 2000 software, is responsible for functions such as
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the logic for call processing
call treatment
call handling
call presentation
administration of agents, skillsets, and supervisors, and agent to skillset and agent to supervisor assignments
accumulation of historical and
Classic Client
The Classic Client component, located on the call center manager’s or supervisor’s desktop, has a graphical user interface based on Microsoft 2000 or Windows XP. The client provides meaningful
Web Client
Symposium Web Client is a
CLAN
The agent and supervisor workstations are connected to the customer LAN (either an Ethernet or a Token Ring LAN). The customer LAN also provides connections to optional
16 | Symposium Call Center Server |